• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Configure and Manage IP Telephony devices, IP Scales, IP Weight Machines, IP Attendance Machine,
IP IVR, IP Camera’s, IP Printer and Scanners etc.
• Talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
• Troubleshooting system and network problems & diagnosing and solving hardware or software faults.
• Providing support, including procedural documentation and relevant report.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritising and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
• Ensure timely and accurate delivery of technology products and services.
• Manage multiple areas of technology and multiple departments.
• Define and improve all system and network operations processes.
• Create strategic goals and convert to easily implemented plans.
• Manage external vendor’s relationships and services.
• Managing stocks of equipment, consumables and other supplies.
• Maintaining records of software licenses.
• Checking computer equipment for electrical safety.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Monitoring and maintaining computer systems and networks.
• Maintenance and support of High Availability Systems.
• Monitoring WAN and LAN Networks to ensure smooth connectivity.
• Keeping Track of Services running on different servers and generation of regular reports.
• First Line of Technical Support for the Services Provided.
• Troubleshooting system and network problems & diagnosing and solving hardware or software faults.
• Identification, Troubleshooting, and Rectification of Issues.
• Setting up new users' accounts and profiles and dealing with password issues.
• Ensure timely executing of Back-ups and Restoration Policies.
• Review, propose and implement improvements to overall Systems.
• Ensure Compliance of Escalation Procedures and SLAs.
• Coordination with Internal and External Technical Team members for resolution of issues.

• Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems.
• Sets up and configures desktop computers, peripherals and accounts assigning security Level.
• Installs software and install and repair hardware and peripherals.
• Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.
• Maintains systems, databases and web pages.
• Tests programs.
• Assists Site engineers & other staffs for their queries.
• Administers user accounts.
• Designs and produces basic reports.

• Sets up and submits production jobs and edits and debugs computer output.
• Transfers computer files between platforms.
• Co ordinate with Accounts Dept related to petty cash, client invoice, supplier cheques, payment follow up.
• Coordinate all relevant departments’ activities to ensure smooth flow.

• Daily Installation and Configuration the DSL&IPTV Router, Modem and DSL Wireless Router and IPTV STB Device.
• Perform LQT (Line Qualification Test) and Observe line Quality (Line Rate, SNR, Line Attenuation, Attainable Line Rate and IP Multicasting etc) by using various devices i.e. Acterna Meter, TDR Meters, OTDR Meter.
• Diagnose the DSL/IPTV circuit Problems and solve its solution with the co-ordination of (MDF, Field Lineman, NMS of both media i.e. Copper & ONU and Other) staff.
• Excellent Command on web online BNCC (Billing and customer care) software and CMS (Complaints Management System) online Software.
• Resolve any type of installation and connection problems coming from customers.
• Operate all types of modems and routers.

Responsibilities:

• Provide general administrative and clerical support including mailing, scanning, faxing and copying to management.
• Monitoring the company’s data entry systems.
• Maintain electronic and hard copy filing system.
• Open, sort and distribute incoming correspondence.
• Perform data entry and scan documents.
• Manage calendar for Managing Director.
• Assist in resolving any administrative problems.
• Run company’s errands to post office and office supply store.
• Answer calls from customers regarding their inquiries.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails.
• Schedule and coordinate meetings, appointments and travel arrangements for managers.
• Maintain office supplies for department.