概要

A versatile Junior IT Support Engineer with Bachelors in Computer Science with relevant experience encompassing hardware deployment, technical support and customer service. Possess a strong work ethic, completing all assignments with meticulous attention to detail. Demonstrates solid customer service and issue resolution skills, tactful and calm under pressure.

• IT Trainings: CCNA, Managing Office365, Active Directory, Network and Fibre Cabling Experience
• Providing remote/on-site IT helpdesk support to Healthcare organizations based in Sydney.
• Handling computer, printer, scanner, network switch installations and troubleshooting.
• Documenting all technical support and customer help-desk inquiries using Zendesk Ticket System.

工作经历

公司标识
Assistant Manager
Pegatron
Aug 2019 - 代表 , Australia

• Supervising the main assembly line
• Providing support to the customers
• Providing technical support to the employees
• Resolving the electronic products issues
• Managing time table for the employees
• Responsible for maintenance of the electronics assembly line
• providing guidance to the employees about customer related issues

公司标识
Junior IT Support Engineer
Healthcare Solutions IT
Feb 2019 - Aug 2019 , Australia

• Providing level 1 Support
• Providing phone and remote support to the customers
• Handling computer, printer, scanner, network switch installations and troubleshooting.
• Good understanding of Active Directory, Group Policy, Print Server, DNS, DHCP management.
• Managing Windows Server (2008, 2012, 2016) and Windows XP, 7, 10 Computers.
• Responsible for maintenance of the network, computer maintenance (patch updates), antivirus updates, server OS and chipset driver updates.
• Have good understanding of networking concepts (Switching, Routing, TCP/IP, Subnetting, LAN, WAN)
• Implemented different routing protocols on GNS3 network simulator (RIP, OSPF, EIGRP)

公司标识
Fibre Splicer
PTCL
Oct 2017 - Aug 2018 | Multan, Pakistan

• Responsible for the optic fiber splicing and jointing of Multan region.
• Good experience in optical fibre termination and patching.
• Handled the testing tasks including measuring optical fibre signal loss, intersection loss, measure length of total section and fault-finding tasks using Optical Time Domain Reflectometer (OTDR).

公司标识
Student Conslultant
Bukhari Educational Consultant
Mar 2017 - Sep 2017 | Multan, Pakistan

• Managing 5 computers in domain and Printer installations.
• First point of contact for students wanting to study abroad
• Student Registration and Data Entry
• Assisting students through their application process
• Online Marketing, Receiving Inbound Calls, Stock and inventory management, Orders fulfillment

学历

The Superior College
学士, 商学士/理学士, Associate Degree Program‎
Computer Science
CGPA 2.5/4
2018

技能

初学者 CCNA
中级 Clinet Contact
中级 Fibre Splicing
初学者 Handling Assignments
初学者 HTML
初学者 HTML5 
中级 Lab Knowldge
初学者 Microsoft Powre Point
熟练 Sales Oriented
初学者 SQL
熟练 Team Building & Handling
初学者 WP CLI

语言

熟练 英语
熟练 乌尔都语