Working as floor supervisor and handling a team of 15 agents

• Dealing with major Cable providers of US like (Spectrum , Xfinity, Mediacom, Cableone, Cox, Frontier and more)
• Answer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.
• Coordinate with the clients; try to know their concerns by avoiding any interruption in conversation, etc.
• Facilitate sales of all products and services according to the client's needs
• Address all complaints of the customers and make sure that they are resolved in time and within the given guidelines
• Perform troubleshoot when required
• Assist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.
• Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.
• Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needs
• Keep a track of the potential customers and their requirements
• Take follow up of all outbound calls
• Ensure premium level of client satisfaction in one phone call

• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Assess marketing potential of new and existing store locations, considering statistics and expenditures.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Determine price schedules and discount rates.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
• Direct foreign sales and service outlets of an organization.
• Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.

• Answer calls and respond to emails
• Handle customer inquiries both telephonically and by email
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into system
• Update existing customer information
• Process orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Complete call logs
• Produce call reports

• listening to customer requirements and presenting appropriately to make a sale
• maintaining and developing relationships with existing customers in person and via telephone calls and emails
• cold calling to arrange meetings with potential customers to prospect for new business
• responding to incoming email and phone enquiries
• acting as a contact between a company and its existing and potential markets
• negotiating the terms of an agreement and closing sales
• gathering market and customer information
• representing their company at trade exhibitions, events and demonstrations
• negotiating on price, costs, delivery and specifications with buyers and managers
• challenging any objections with a view to getting the customer to buy
• advising on forthcoming product developments and discussing special promotions
• creating detailed proposal documents, often as part of a formal bidding process which is largely dictated by the prospective customer
• liaising with suppliers to check the progress of existing orders
• checking the quantities of goods on display and in stock
• recording sales and order information and sending copies to the sales office, or entering figures into a computer system
• reviewing your own sales performance, aiming to meet or exceed targets
• gaining a clear understanding of customers' businesses and requirements
• making accurate, rapid cost calculations and providing customers with quotations
• feeding future buying trends back to employers
• Attending team meeting and sharing best practice with colleagues.