概要

IT Support & Network Administrator with 8+ years of experience enhancing IT operations across the enterprise. Advanced expertise in LAN/WAN administration, technical support, and integrated software applications. Strong knowledge and comfort within Windows and Firewall, DNS server, application server, Windows Active Directory, DHCP, and Cisco network infrastructure and peripheral processes. Experience includes pre and post-installation setups, configurations, and overall maintenance of computers comprising of hardware, software, desktop, laptop, server systems, routers, switches, and network printers and related products.

工作经历

公司标识
NETWORK ADMINISTRATOR
JoMo Technologies
Dec 2021 - 代表 | Lahore, Pakistan

·    Maintain Network infrastructure, Network Monitoring with Graphs, Servers Health monitoring, Firewall Log monitoring, Firewall Policies, etc.
·    Hands-on experience on Fortinet Firewall Model 60F & 100E
·    Configure WAN connection, Monitoring application control & session using FortiView
·    Configure static route & configure firewall policies, configure port forwarding
·    Configure AntiVirus, Web Filter, DNS Filter, Application Control, File Filter, Web Application Firewall
·    Configure SSL-VPN Portals, SSL-VPN setting, Site to Site, Configure Guest Management
·    Configure SSIDs, WiFi Maps, Configure Log & Report
·    Hands-on experience on Ruckus ZoneDirector 1200 Model & Managed Ruckus AP Model R310, R510
·    Configure WiFi Connection and apply policies through ZoneDirector
·    Monitoring application control & session using ZoneDirector
·    Worked under the environment of Windows Servers 2008, 2012, 2016, etc
·    Installation & troubleshooting of network devices i.e. Switches, Routers, Access Point, etc
·    Performance troubleshooting and optimization of network and network bandwidth/resources
·    Backups, disaster recovery planning, and performance management of network assets
·    Provide Level 1 and Level 2 support for systems/laptops and network troubleshooting and maintenance. Troubleshooting (Network printers, Hardware & Software)
· Hands-on experience on FreeNAS/TrueNAS. Network Security & Network Designing & cabling
·    Installing, monitoring, and administration of office LANs, and related networks.
·    CCTV/ IP Cameras DVR / NVR Installation, Configuration, and Troubleshooting
·    Coordinate with the hardware and software suppliers, negotiate with them, and place necessary orders.
·    Update the systems regularly with antivirus, firewall, and spyware and protect against any kind of viruses and breakdowns in the network.
· User-end troubleshooting of MacBook and Windows.
·    Submit daily progress reports and ISP coordination.
·    Set up accounts and workstations
·    Provide on-site and telephonic technical services necessary to insure the continuing operation and optimization of the network.

公司标识
SYSTEM SUPPORT ENGINEER
Hemmersbach
Apr 2019 - Dec 2021 | Lahore, Pakistan

·    Installation configuring of Server 2008 R2/2012 R2/2016.
·    Configuring & troubleshooting Outlook 2007/2010/2013/2016.
·    Ticket handling using through Service Now portal.
·    Windows build thorough IBM Build Windows 10 Enterprise
·    Configure Sophos Antivirus, Configure OMNI Agent
·    Configure SafeGuard Enterprise Client, LAPS, and activate Bitlocker
·    Configure remote tool using IBM BigFix and also install CISCO AnyConnect VPN
·    Creating OUs, Group and assigning GPOs (Group Policies).
·    Active Directory design, implementation, installation, and customization.
·    Installing and configuring computer hardware operating systems and applications
·    Install and support LAN, WANs, Network segments, Internet.
·    Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
·    Configuring and troubleshooting network printers.
·    Monitoring and maintaining computer systems and networks
·    Hands on experience in networking, routing and switching.
·    Biometric machines installation and maintenance and employee enrollment in all offices.
·    CCTV/ IP Cameras DVR / NVR Installation, Configuration and Troubleshooting
·    Troubleshooting system and network problems and diagnosing and solving hardware or software faults
·    Performing disaster recovery operations and data backups when required.
·    Maintaining, configuring, and monitoring virus protection software.
·    User end troubleshooting of MacBook and Windows.
·    To perform daily operational tasks such as server checks, system backups and data transfer routines

公司标识
IT EXECUTIVE (Working as a Part Time 6pm – 2am)
Virtual Communication PK
Oct 2019 - Nov 2021 | Lahore, Pakistan

Administration VICI Dialer
·    Server stats and reports, Real-Time Reports, Agent Reports, Inbound and Outbound Calling Reports, Time Clock Reports, Other Reports and Links
·    User listings, Add New Users, Modify Users, User Stats, User Status, Time Sheet
·    Campaign listings, Create Campaign, Modify Campaign, Delete Campaign
·    List listings, Add New List, Add-Delete DNC Numbers, Load New Leads, Delete list
·    Inbound Group listings, Add New In-Group, Add New DID, Add New Call Menu
·    User Groups listings, Add New User Group, Group Hourly Report, Bulk Group Change
·    Call Times, Shifts, Phones, System Setting, Agent Screen Labels, Screen Colors, System Status, Status Group, Voicemail
·    Maintain save and delete daily recordings
Administration 8x8 Dialer
·    Create New Users, Modify Users, Delete Users, Assign Number, Assign Profile Policy, Voicemail Setting, External Caller, ID, Internal Caller ID, Call Forwarding Rules, Call Recording Setting
·    Setup new device for new users
·    Create licenses for new users
·    Maintain save and delete daily recordings
·    Create Auto Attendants, Extension Numbers, Call Queues, Ring Groups, Group Calls
·    Installing, monitoring and administration of office LANs, and related network.
·    Develop and maintain the backup and security policy.
·    Maintaining record of all IT related inventory
·    Responsible for accurate IT Help desk support and management
·    Purchasing and Maintenance of all IT Equipment
·    Biometric machines installation and maintenance and employee enrollment in all offices.
·    Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
·    To perform daily operational tasks such as server checks, system backups and data transfer routines
·    Maintenance of Internet/network hardware including switches, routers, cabling, servers, and wireless devices. Responsible for all technical inventory. 

公司标识
JUNIOR MANAGER SUPPORT
The City School (Pvt) Ltd. Head Office
Jan 2015 - Apr 2019 | Lahore, Pakistan

·    Exchange Server 2010 & 2013 Installation, administration, and Troubleshooting.
·    Windows Server 2008, 2012 & 2016 installation and troubleshooting.
·    Experience with firewalls, Internet VPN\'s remote implementation, troubleshooting, and problem resolution is desired.
·    Maintenance of Internet/network hardware including switches, routers, cabling, servers, and wireless devices. Hands-on experience in networking, routing, and switching.
·    Unifi Access Points control with central control and implemented with different security policies against the Multi SSID for company users.
·    Responsible to provide support on all wired/wireless network connectivity issues.
·    Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
·    Setting up new users\' accounts and profiles and dealing with password issues.
·    Responsible for installation, maintenance & troubleshooting of CCTV configuration.
·    Maintain network security, policies, user groups, and desktop policies.
·    Provide helpdesk support, resolve tickets and run health checks on all systems.
·    Biometric machines installation and maintenance and employee enrollment in all offices.
·    Provide remote support to end-users in all aspects of a functional corporate network including Microsoft Windows, Network connectivity, Wi-Fi connectivity, Printing, Mobile Device Management, etc.
·    Monitor Data backup and recovery operations and perform daily backups.
·    Responsible for all technical inventory.
·    Establish the connectivity between the PCs in the lab environment with N-Computing.

公司标识
IT SUPPORT OFFICER
Cyber Solutions (Pvt) Ltd
Oct 2012 - Dec 2014 | Lahore, Pakistan

·    Installing and configuring computer hardware operating systems and applications.
·    Monitoring and maintaining computer systems and networks.
·    Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
·    Maintenance of Internet/network hardware including switches, routers, cabling, servers, and wireless devices.
·    Responsible to provide support on all wired/wireless network connectivity issues.
·    Biometric machines installation and maintenance and employee enrollment
·    Monitor Data backup and recovery operations.
·    Maintain data backups of users.
·    Responsible for all technical inventory.
·    Providing support, including procedural documentation and relevant reports.
·    Familiarity with backup and recovery software and methodologies.
·    Attend weekly, daily, and monthly Team meetings.

公司标识
IT OFFICER
Shamco Traders (Pvt) Ltd
Jan 2011 - Sep 2012 | Lahore, Pakistan

·    Installing and configuring computer hardware operating systems and applications.
·    Monitoring and maintaining computer systems and networks.
·    Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
·    Hardware and Software Support.
·    Installing, monitoring, and administration of office LANs, and related networks.
·    Install and configure desktop applications and office productivity suites, antivirus software.

学历

The Islamia University Bahawalpur
学士, 理工学士, B.Sc‎
Computer Science
等级 B
2016

技能

熟练 Accoount Management
熟练 Accounts Administration
熟练 Handling Assignments
熟练 Network Administration
熟练 Operating System
熟练 OS Troubleshooting
中级 Processing Knowledge
熟练 Remote Troubleshooting
熟练 Server Administration
熟练 TCP/IP
熟练 WAN
熟练 Web Conferencing
熟练 Windows Server

语言

熟练 乌尔都语
中级 英语