A good knowledge how to deal with customer on inbound or outbound.
Maintaining the appearance of handling customer complaints.
Collecting and analyzing customer feedback. Dealing with customer

queries and complaints. Answer an average of 100 calls per day in a high-
volume call center environment. Resolve customer complaints and ensure

calls are handled in a professional and prompt manner. Contributed to the
company’s highest quarterly customer satisfaction rate of 95%.
Consistently earned “above average” or “excellent” on-call quality
evaluations. Train and assist entry-level customer service officers by
helping them improve their listening skills, communication and
multitasking abilities.

My first job experience in Ehsan Chappal Store (Pvt.) Limited as a
branch account I learn different skills like (how to manage a brand
activities, brand design development, shop front display, daily cash
check-in & out, daily work sheet, daily check stock in and out, gallery
maintenance, head office emailing, control employee activities and last
one cashier activities) and many more learn skills in ECS. I work different
categories in brand like (Sales Man, Stock Boy and Floor in charge).