概要

 Resolve customer complaints via phone, email, mail, or social media.
 Use telephones to reach out to customers and verify account information.
 Greet customers warmly and ascertain problem or reason for calling.
 Work with customer service manager to ensure proper customer service is being delivered.
 Close out or open call records.
 Compile reports on overall customer satisfaction.
 Advise on company information.
 Take payment information and other pertinent information such as addresses and phone numbers.
 Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

工作经历

公司标识
Customer service
NCCS (National comunication cargo service
Apr 2015 - 代表 | Lahore, Pakistan

公司标识
Operations Assistant
CargoLines Pvt Ltd
Aug 2014 - May 2015 | Lahore, Pakistan

学历

BISE
中级/A级, 普通科学学生, ‎
Pakistan Studies, Islamic Education
等级 B
2014

技能

中级 Xray Equipment Maintenance

语言

中级 英语