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概要
To work for a dynamic organization with challenging environment where I can diversify my field of experience.
工作经历
Head Of Marketing Department
• Developing Annual Marketting plan for 2017 catring for business growth and new avenues of revenue generation from Radio channel services.
• Monitising Aritime for Media Buying Houses and Advertising Agencies
• B2B alliances with Media Partnerships targetting Education Sector, Fashion Industry, CSR Projects and other Social eventsin Metropolis.
• Marketting on Social Media platform with target audiances of respective programs
• Updating Network Rate cards for managing bases price for future business proposals
• Designing 360 Marketting plans with partners for B2B customers
Head Of Customer Services
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Deal directly with customers either by telephone, electronically or face to face.
• Organize workflow to meet customer timeframes.
• Manage customers' accounts.
• Maintain quality checks using focus groups, interviews or surveys
• Keep records of customer interaction, transactions, inquiries, comment & complain.
• Record details of actions taken prepare and distribute customer activity reports
• Maintain customer databases, manage administration, communicate and coordinate with internal department.
• Follow up on customer interactions.
• Provide feedback on the efficiency of the customer service process.
Branch Manager - Sales & Service Centre
• Providing quality service, satisfaction and reliability to customers.
• Ensuring achievement of sales targets by all CSE/CSO and the service center respectively.
• Coaching and Development – identify gaps in CSR product knowledge skills, refer major requirements to trainer/management, provide and organize provision for required development.
• Supervised the activities and performance of front end staff.
• Regular monitoring of all accounts and inventory related to the service center.
• Analyze and review our current performance against the benchmarks to highlight areas of improvement to enhance our level of productivity.
Call Centre Representative
• Worked as a Back up Supervisor (supervised the team composed of 15 to 20 people)
• Managed departmental daily correspondence.
• Responsible for sales lead and finding solutions for customer concerns.
• Interface with Call Center management and participation in local teams.
• Perform other duties as assigned.
