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概要
A Technical-Minded, Dedicated, and Result-Driven Field Service Engineer having 3+ years of professional experience working for a leading company that serves well-established banks of Pakistan. Demonstrates a high level of service quality, with a strong emphasis on resolving customers’ issues on a priority basis. Responsible for providing onsite technical knowhow while handling issues of ATM machines, with a cost-effective and solution-oriented approach. Astute, reliable, and focused with exceptional time management and multitasking abilities.
项目
工作经历
Senior Field Service Engineer
▪ Oversee installation, maintenance, repair, and upgrade of ATM equipment during field visits while providing training to the bank staff for basic troubleshooting.
▪ Investigate technical issues to resolve them in an efficient and economical manner while liaising with relevant product specialists and service managers.
▪ Discuss technical matters with the local service centres while taking into consideration site location, prioritizing work, and communicating potential cost implications.
▪ Achieve business aims by carefully analysing the customers’ needs, effectively diagnose systems’ problems, provide repair solutions, and keep customers apprised of the progress.
▪ Document issues related to the system while performing tasks for preventive maintenance on the customer site, gather and record machine information to monitor performance.
▪ Complete machine installations, take up engineering change notices impacting system upgrades, and assist with the improving hardware and software through technical assistance.
▪ Recommend service improvements to deliver better reliability and performance of the equipment, escalating more technical issues to other technical departments.
