概要

IT Support Engineer August 12, 2013 to November 30, 2022

Dubai Islamic Bank has the unique distinction of being the worlds first fully-fledged Islamic bank, a pioneer institution that has combined the best of traditional Islamic values with the technology.

Responsibilities

• Supporting users and network administrators over the telephone and by email.
• To configure the LAN devices to ensure their smooth and reliable operation in line with business requirements.
• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• Installation & troubleshooting of different client applications software’s i.e. Rosetta, tiles, FCC, CRM, Business Object, Flex, etc.
• Installation and configuration of Microsoft Outlook mailing application for users.
• Software and hardware technical support to users on telephone and through remote
• Equipment of Cisco (Router+ PABX +Switch) cables shifting and providing support to central IT.
• Setting up new users' accounts and profiles and dealing with password issues
• Testing and evaluating new Applications (Internal & External)
• Troubleshooting PTCL lines And IP device connectivity issues.
• Currently providing technical support in a 200+ user environment
• Troubleshooting of CCTV cameras, Attendance Systems etc. related issues.
• Preparing and maintaining of inventories of IT assets.
• Ensures that every machine has the latest anti-virus definition and executes Anti-Virus scans on routinely basis.
• Helping out and assisting auditors regarding IT related audits.
• Installation & Trouble shooting of all types of hardware devices like (Laser Jet Printer, Scanners) on domain network.


·          Respond, evaluate and prioritize incoming phone calls,


·          Service Requests and E-mail request for technical assistance from users within company or company customers (Franchises).


·          To provide solution problems with hardware, software, networking, computer related issues and other web-based company applications.


·          Coordination for installation of servers, routers, switches, Access Points and cabling.


·          Asset Management.


·          Apply troubleshooting techniques to verify solution


·          Assist the other team members according to the situation.


·          also entertain the users based on other cities through remotely access.


·          Timely Escalation of IT services issues to next level for solution.


·          supporting the roll-out of new applications


·          Setting up new users' accounts and profiles and dealing with password issues


·          Testing and evaluating new Applications (Internal & External)


·          Coordination with venders for warranty claims, repairing etc.


·          Weekly Visits to remote locations


·          Coordination during Preventive Maintenance Project


·          Responsible to make sure the meeting rooms IT equipment proper functionality for company’s important meetings.


·         Coordination with OAS team for CCTV cameras, Attendance Systems etc. related issues.


工作经历

公司标识
Data Entry Operator
Nai Zindagi Trust
Dec 2022 - 代表 | Sahiwal, Pakistan

DEO at AAU is responsible for the following tasks:
Responsible for the management/maintenance of project management information system (MIS)
Enter and update client records electronically on daily basis in the Management Information system
Check the records thoroughly to prevent data duplication while registering clients.
Adhere to all necessary data entry protocols while computerizing service delivery data and registration data
Identify data collection errors and report those to the relevant staff member and the AAU Manager.
Maintain & Keep  a backup of client files
Provide routine support in IT requirements of AAU
Print out CMF Clients Management Files.
Print out all the files and formats used in daily activities.
Email Daily progress reports on a regular basis
Intimate Site Managers about Lama RD ATL MR Clients.
Maintain Address Book on a daily basis.
Any other task is given by the AAU Manager 

公司标识
IT Support Engineer
Jaffar Group of Companies
Aug 2013 - 代表 | Lahore, Pakistan

公司标识
IT Support Engineer
Dubai Islamic Bank Pakistan Limited
Apr 2016 - Nov 2022 | Panzhihua, China

Dubai Islamic Bank has the unique distinction of being the world’s first fully-fledged Islamic bank, a pioneer institution that has combined the best of traditional Islamic values with the technology.     
 
Responsibilities:
• Supporting users and network administrators over the telephone and by email.
• Installing new hardware (servers, printers, computer workstations, etc.)
• Setting up user accounts, permissions and passwords
• Training staff on new systems
• To configure the LAN devices to ensure their smooth and reliable operation in line with business requirements.
• talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues
• Installation & troubleshooting of different client applications software’s i.e. Rosetta, utiles, FCC, CRM, Business Object, Flex, etc.
• IP Phone installation, Extension Configuration.
• Installation and configuration of Microsoft Outlook mailing application for users.
• Software and hardware technical support to users on telephone and through remote.
• Equipment of Cisco (Router+PABX+Switch) cables shifting.
• Setting up new users' accounts and profiles and dealing with password issues.
• Troubleshooting PTCL lines And IP Phone connectivity issues.
• Currently providing technical support in a 150+ user environment
• Troubleshooting of CCTV cameras, related issues. 
• Preparing and maintaining of inventories of IT assets. 
• Ensures that every machine has the latest anti-virus definition and executes Anti-Virus scans on routinely basis.
• Installation & Trouble shooting of all types of hardware devices like (Laser Jet Printer,   Scanners) on domain network.

公司标识
IT Service Desk Engineer ( ZONG CMPAK)
CMPak Pvt Ltd (Zong)
Aug 2013 - Mar 2016 | Islamabad, Pakistan

·          Respond, evaluate and prioritize incoming phone calls,
·          Service Requests and E-mail request for technical assistance from users within company or company customers (Franchises).
·          To provide solution problems with hardware, software, networking, computer related issues and other web-based company applications.
·          Coordination for installation of servers, routers, switches, Access Points and cabling.
·          Asset Management.
·          Apply troubleshooting techniques to verify solution
·          Assist the other team members according to the situation.
·          also entertain the users based on other cities through remotely access.
·          Timely Escalation of IT services issues to next level for solution.
·          supporting the roll-out of new applications
·          Setting up new users' accounts and profiles and dealing with password issues
·          Testing and evaluating new Applications (Internal & External)
·          Coordination with venders for warranty claims, repairing etc.
·          Weekly Visits to remote locations
·          Coordination during Preventive Maintenance Project
·          Responsible to make sure the meeting rooms IT equipment proper functionality for company’s important meetings.
·         Coordination with OAS team for CCTV cameras, Attendance Systems etc. related issues.

学历

Virtual University of Pakistan
硕士, 科学硕士学位, Master of Information Technology‎
Computer Sciences and Information Technology
所占比重 70%
2017

技能

熟练 networking and social media Set up meetings
熟练 Printers Troubleshooting
熟练 Software Installation
中级 Adobe Phoo Shop
中级 Banner Creation
熟练 C Problem Solving
熟练 Computer Hardware Installation
熟练 Computer Network Operations
熟练 Computer Systems Maintenance
中级 Configuration Switches
中级 Conservation Awareness
熟练 Cooordination Skills
初学者 Creative Content Maker
熟练 Creative Desing Skills
熟练 Data Management
中级 Data Mining
熟练 Database Management 
熟练 Device Configuration
熟练 Diagnosing Hardware Software Issues
熟练 Diagnostics
中级 Domain Hosting
熟练 Electrical Repairing Skills
中级 Email Hosting
中级 Email Migration
熟练 End to End Sales
熟练 English Subject Command
中级 Equipment Maintenance
熟练 Excellent speaking skills in the target language
熟练 First Level IT Support
中级 FTP
中级 Google Analytics
熟练 Handling Assignments
熟练 Hardware Command
熟练 Hardware Installation
熟练 Import Operations Handling
熟练 Installation and Configuration
熟练 Installation and Software Configuration Skills
熟练 Internet Troubleshooting
熟练 IP CCTV Knowledge
熟练 IT Troubleshooting
中级 IT knowledge
熟练 IT Support Responsibilities
中级 Keyword Sesearch
熟练 Legal Documents Management
熟练 Maintaining Software
中级 Maintenance Management
中级 Marketing Channels
熟练 MS Desktop
中级 Office 365
中级 Post Designing

语言

中级 英语
熟练 乌尔都语

关注的公司

Salman 联系人

Bilawal Khan
CMPak Pvt Ltd (Zong)
Muhammad Aamir
School Education Department
Sidra Rafi
CMPak Pvt Ltd (Zong)
Awais Ahsan
Psyda