Designed various comprehensive business plans based on current trends.
Monitoring and supervising a team of 4 members across North Region.
Regulating day to day business operation including documentation, coordination, recovery, bonus disbursement, reporting, and in-house business meetings.
Responsible for monitoring past due accounts and contacting customers to make collections attempts.
Managing 180 million recovery target/month.

Revenue analysis & Calculation
Commissions calculations and disbursement
Sales Planning & Reporting. (Month On Month & Year To Date).
Sales Coordination
Inventory Management and Planning for Sales Teams
Contract Management
Performance Analysis

Process & Policies:


-Planning Designing operational Process and changes that resulted in facilitation of business & customers acquisition.
-Developing and documenting business segment life cycle systems and processes.
-Responsible for account level analytic s, value proposition process design, channel engagement and overall B2B operations with regards to process and policies.
-Conceptualizing and developing process to meet demands from various B2B segment customers and addressing gaps in the current Process portfolio based on channel feedback and market trends.
-Responsible for critical policy tasks e.g. monthly Audit reconciliation and quarterly policy training for all B2B teams, business case viewing/approvals and others. I have also under taken and concluded several projects aimed at improving end customer
experience, improving internal way of work and others e.g. Web Self-care portal,network Deployment, Portal for documenting business data.
-Responsible for tender assessments and approvals.
Corporate Relationship:
-Responsible for developing a comprehensive marketing strategy for corporate markets aimed at increasing market share and increasing revenues.
-Create long-term strategic goals, build key customer relationships, identify business opportunities, negotiate and close business deals and maintain extensive knowledge of the current region.
-Performing market researches and analyze research findings to develop valuable insights and strategic recommendations for the clients.
-Managing customer portfolio of 1.5M and to increase the penetration within the existing customer accounts.
-Carry out daily visits to existing customers Ensure contract signing of business customers. Reduce churn, enhance the company
revenue.

Major Responsibilities:
Ensuring recruitment processes, interviews and documentation are in compliance with company policies & procedures
Study and manage employee life cycle.
Leading change management initiative and improving company culture/HR practices of the organization.
Sole manager of company’s branding project. (Educational Challenge).
Organizing Training (Behavioral & Team Building) and weekly Huddles.
Employee Record Maintenance.
Employee counseling on their work related issues.
Employee counseling for retention.
Policy Drafting.
Conducting final HR interviews for negotiations, job offers and orientation

Provide assistance to all transient employees resolving human resources, Financial and medical issues.
Part of the Hiring team.
Carry out monitoring visits to ensure that the programmers/operations are contributing towards outcome as planned.
Detailed work on employee life cycle with senior management team.
Preparation of incident reports (Employee Accidents, Fights and Drunk Driving Cases) and coordination with the concern department (Senior HR Mangers’, Police & Public Administration if required) for providing necessary solutions to the issue.
Analyze situation in Programme, identify operational and financial problems, and develop solutions.
Part of advisory team to Flour’s senior management for administrative rules, guidelines and reporting and budgetary issues.
-Follow up on performance indicators/ success criteria, targets and milestones, preparation of reports.
Manifesting of logistical supplies for the delivery to required work locations in Afghanistan.
Manifesting Employees for the Flight to their work Destination.
Coordination with Airline and Air Operation Teams working in Work sites in Afghanistan for employee arrival and departures.
Coordinated and worked closely with relevant project staff based in different duty station/Locations in Dubai

Customer service operations for resolving mobile and network related issues of subscribers.
Inventory management ( Sim’s, MSISDN’s,handsets) -
Compliance of financial activities, financial recording/reporting system and audit.
Conducted the month end Audits with Finance department
Ensured that enough inventories present in the ware house for usage.
System handling ( Seibel, Pos, chriss, financial service software, fundamo)
Also trained new staff and trainees about system and the product.
Worked on a project(Voice Of Customer) related to know customer’sPoint of view about company provided service.
Financial services account handler.

Consistently over achieved sales target through my tenure with the company.
Performed top sales Several times amongst the team.
Also responsible for record maintaining of the team boys and their training regarding sales target achievement.(More like morale boosting & confidence gaining training).