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Overseeing the day-to-day operations of the company, including managing the schedules and routes of drivers, dispatching vehicles, and ensuring that all vehicles are maintained and serviced regularly.
Managing the recruitment and selection process for new employees, including posting job ads, screening resumes, conducting interviews, and making hiring decisions.
Developing and implementing HR policies and procedures, such as employee handbooks, performance evaluation systems, and disciplinary procedures.
Developing and implementing training programs for employees, such as frequently faced issued, challenges and customer service.
Developing and maintaining relationships with clients and vendors, including negotiating rates and resolving any issues that arise.
Ensuring compliance with all relevant laws and regulations, such as COVID laws, transportation regulations, and safety regulations.
Leading and managing a team of employees, including providing direction, coaching, and feedback.

★ Keeping and Maintaining Good Relationships with existing client ★ Upselling services pertaining to needs of each individual client ★ Preparation of Revenue sheets and ensuring monthly invoices are sent out in time ★ Conduction of Training sessions related to existing or any new feature added to portal ★ Implementation of any new project related to assigned clients ★ Escalation of tech related issues to relevant teams and ensuring an utmost response.

Key Responsibilities Included ★ Strategic Accounts Management and Relationship Development ★ Responsible to address issues, guide new program launches and most importantly, ensure that the client meets projected revenue plan ★ Active participation in assigned accounts strategy planning and execution for value proposition ★ Consultation of company products; Client trainings and Client operations supervision ★ Manage day-to-day client issue including, support item follow up, respond to Client requests, create and update Action Register and review daily tracking reports ★ Identify and manage sales opportunities for assigned clients – update and maintain all opportunities in Salesforce ★ Identify cross-selling opportunities for other i2c products/services to drive incremental revenue ★ Monthly revenue projections ★ Assist clients with Billing and related concerns to ensure funds remittance.

Primary responsibilities included ★ Handle product recalls/Escalations ★ Use telephones to reach out to customers and verify account information ★ Cancel or upgrade accounts ★ Take payment information and other pertinent information such as addresses and phone numbers ★ Attempt to persuade customer to reconsider cancellation.

i2c is globally renown platform powering the new generation of payments & commerce have associations with Visa, MasterCard, Discover etc and operational in 22 different time zones.

★ Ensure an exceptional customer experience by having good command on the product and leading with best practices of the service industry with a service mentality and attitude to assist and help.

★ As a prepaid specialist I work closely with Visa, MasterCard and other associated providers policies & procedures i.e. Anti-Money Laundering, Regulation E, Fraud, Authentications etc.

★ Assist customers to provide desire product, service and procedure information in voice / no voice operations and act as a first point of contact between customers and other department like Technical, Chargeback, Corporate office and Fraud Monitoring Center.

★ Provide accurate and timely resolution to the customers based on the shared knowledge and available tools through phone, email and also using ticketing system.

★ Maintain relevant data to log, identify, analyze and resolve customer’s issues within due time by having strong follow up and coordination with relevant departments.

★ Follow reporting guidelines & defined Policies by Client, Quality Assurance Team and Management to contribute towards team performance on regular basis. Also maintain floor discipline and deliver as per the set expectations.

★ Multiple appreciations from onboard clients, CEO, Directors and also from internal management on providing excellent customer support and problem solution to customers ★ Won Title like Agent of Month and most competitive Resource.

★ Managed outbound sales calls and field incoming sales lead ★ Tailor Fit a Debt Free Program that is most suitable ranging from customer to customer ★ Direct Negotiation with the Respective banks to get customer's interest rate low.

Responsible for managing events and ensuring deadlines and budgets are adhered to. Directs coordination of activities to prepare for the day of the event ★ Manage staff responsible for event coordination activities ★ Hire, train, and educate staff on proper event procedures ★ Book Hotels and negotiate fares ★ Prepare invitations and send out at an appropriate time ★ Promote the event using flyers, cold calling, and social media as examples of ways to spark attention ★ Pay vendors for their participation in the event ★ Set up booths, flowers, decorations, and other event decors.

Responsible of taking care and ensuring the Network server remains up and running including fix and replacement of any Hardware and software solution.