• Provided setup and onboarding assistance to 1000-1500 users per Quarter including chat & Prospecting emails.
• Handling 30 chats and 30 email tickets per day and setting up calls and Leads for our sales, customer onboarding and account management teams.
• Offering proactive outreach via email to all new users who sign-up for the product (average 400 / month).
• Working with our technical support team to investigate and resolve technical support tickets.
• Using popular marketing, sales, and business SaaS software tools like Google Analytics, Google Ads, Facebook Ads, HubSpot, Intercom.
• Working with our marketing, sales, and product and continuously creating leads for the Sales Team.

divpCustomer Relationship building and retention (US & Canada)./p
pUSA & Canada Customers handling for all renewals of the product line-LANSA & Ranorex-Software Testing Tool. /p
pManagement of Renewal Reminders in Sales Force. /p
pWeekly Tasks based reports & Customer follow-up status to be updated to Manager./p
pContact to tier Management responsible for IT Software Renewals and handle their queries./p/div

Job Description as Credit Controller for Three Major Depots in United Kingdom Approach customers in Lost, Doubtful & Risk Customers by Calling & Physical Activities by In-house/Filed teams • Negotiation with customers by offering different Packages/Schemes & Payment Option to rejoin them in company. • Digging out the core cause of Lost, Annoyed & Deferred Payments by coordination with Depots, Customer. • Ensure customer invoicing is timely & accurate by coordination with Customer Services, Depots & Drivers for smooth flawless delivery at doorstep of the customers. • Ensure follow up with each customers until payment realization. • Coordination with Depots & Finance for billing Issues. • Utilizing online banking access for confirming payments made by customers. • Liaison with Depot Manager & Customer Service Teams to resolve Quality of Service Issues. • Responsible for Restoration of Win Back Customer liaison with all stakeholders. • Liaison with Operations & Credit Control Team for proper services to the customers as per commitment during calling/physical approach. Reporting & Coordination of all Depots in UK • Daily / Weekly & Monthly Reporting for all Depots in UK compilation & being shared with Credit Control Directors, Credit Control Manager in UK, Operations Head regarding Overdues Collected as per Target. • Bi-Annual Sales Analysis of Overdues & Net Sales. Along with Depot wise categorization • Weekly & Monthly reporting to all Depots for their Performance of Net Sales & Director Commercial. • Set Targets with Manager Credit Control for Weekly Expected and Achieved Sales & Collection figures. • Weekly Reporting to all stake holders about progress on retention of customers.

• Heading General Administration.
• Authorizing of bills, invoices and claims and their payments/adjustment.
• Endorsing budget heads for activities.
• Coordination for annual audit & Internal Audit.
• Orientation of new staff.
• Keeping a check on bank financing facilities & coordination with banks.
• Preparation of business plan with stake holders and its effective implementation.
• Liaison with HR for Staff related activities
• Serve as focal point for correct banking information management of vendors & timely remittances.
• Provide guidance and training to new/junior staff in the unit.
• Developing and implementing new administrative systems, such as record management;
• Organizing and chairing meetings with staff - this may include typing the agenda and taking minutes.

• Played major role in commencement of two new branches in Islamabad.
• Improved audit rating within a year time by training fresh human resource.
• Effective Cash Management Strategy to ensure Profit Maximization up to Rs 500k per year.
• Mobilized deposits over Rs 50 Million in a year through service excellence & relationship building.
• Devised strategies to successfully open over 5,000 accounts 2 Years in accordance with AML & KYC policies.
• Ensured training & development of a successful team under high customer traffic with minimal operational risks.
• Planned & Improved process flows and ensured improved internal operations float.
• Spearheaded the successful record keeping of Bank’s Prime Record.
• Lowered expenses up to 20% by developing effective cost saving techniques.

Direct Customer Handling Completion of all Legal Documentation
Liaison with External Agencies Disburse Tranches as per Bill of Quantity & Valuation reports
Preparation of SME Proposals Obtain all LC documents as per UCP 600 for Central Processing
Custodian of Legal Documents Minimize Credit Risk & Nullify Non-Performing Loans

DELIVERED RESULTS

• Played major role in commencement & development of a new branch of Askari Bank Limited.
• Successful Audit of Rs 300 Million Secured Lending portfolio with no Non-Performing Loans and Low Credit Risks.
• Secured 3rd Position in Foreign Trade UCP 600 course held by bank Training Academy.
• Trained Fresh Staff to synchronize & enhance their skills to get results as per Policies of the bank.
• Developed process flows to handle 350 plus customers documentations and record of Secured & Un-secured Lending.

Handling Remittance and Back Office department.

Direct Customer Handling Cater Embassy Accounts
Supervise Clearing Collection Department Process all Foreign & Local Remittances
Execute Standing Instructions Liaison with bank Treasury-Report foreign currency Transactions
Execute Corporate Salaries