概要

Personable and knowledgeable IT support Engineer with over 5 years of experience assisting customers with various hardware and software related issues. Provided in-depth technical support to clients at a Tier 2 level, solving 99.2% of issues without transferring to Tier 3 support. Seeking to provide expert technical support to enterprise organizations as the L2 tech support engineer at IRC and Kamal Fabrics.

工作经历

公司标识
IT Support Engineer
Medcare MSO
May 2022 - 代表 | Faisalabad, Pakistan

Responsible for monitoring and controlling IT Setup and maintenance.Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.Managing system administration, networking, and hardware management & maintenance in the organization.I was accountable for providing real-time support to client computers.Offering solutions that meet the needs of the client.Tracking and managing work records.I had resolved the major issues client-side like login window security errors, service restrictions, and printing installation,Managing backups of Devices, in case of data loss.Taking ownership of customer issues reported and seeing problems through to resolutionResearching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.Configure CCTV Cameras and manage.Good Time Management Skills.Maintain Data ReportsBasic CodingRemote SoftwareIT AdministrationMobile DevicesVOIPBackup.

公司标识
IT Support Engineer
IRC Dairy Products
Dec 2021 - May 2022 | Faisalabad, Pakistan


Responsible for monitoring and controlling IT Setup and maintenance.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware management & maintenance in the organization.
I was accountable for providing real-time support to client computers.
Offering solutions that meet the needs of the client.
Tracking and managing work records.
I had resolved the major issues client-side like login window security errors, service restrictions, and printing installation,
Managing backups of Devices, in case of data loss.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
Configure CCTV Cameras and manage.
Good Time Management Skills.
Maintain Data Reports
Basic Coding
Remote Software
IT Administration
Mobile Devices
VOIP
Backup.

公司标识
Network Administrator
Kamal Fabrics
Jul 2019 - Dec 2021 | Faisalabad, Pakistan


I am currently working here as a network administrator
Responsible for monitoring and controlling IT Setup and maintenance.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware
Management & maintenance in the organization.
I was accountable for providing real-time support to client computers.

公司标识
IT SUPPORT OFFICIER
klash pvt Ltd Faisalabad
Oct 2018 - Aug 2019 | Faisalabad, Pakistan


Responsible for monitoring and controlling IT Setup and maintenance.
Configured hardware, devices, and software to set up workstations for employees.
Assembling and installation of desktops, keeping all the systems up to date, and helping end-users do their job more efficiently.
Configuring CISCO IP PHONE 7912 SERIES.
I have trained the end-user, implemented the new strategy, and made the user comfortable with the technology.
Managing system administration, networking, and hardware management & maintenance in the organization.
I was accountable for providing real-time support to client computers.
I had resolved the major issues on the client side like login error, printing installation, other device installation, and connectivity problems.
Configure CCTV Camera.

公司标识
COMPUTER TEACHER
Al-Mustafa Grammar School FSD
Jan 2018 - Oct 2018 | Faisalabad, Pakistan


Deliver personalized instruction to each student by encouraging interactive learning.
Develop and issue educational content including notes, tests, and assignments.
Attend parent-teacher meetings.
Evaluate and document students’ progress.
Supervise classes to ensure all students are learning in a safe and productive environment.

学历

University of Agriculture
硕士, MSc, Master computer science (M.cs)‎
Computer Science
2017
G.C University Faisalabad
学士, 贸易学士, ‎
Commerce
2014
G.C University Faisalabad
中级/A级, , ‎
Commerce
2011
GOVT CRESCENT MODEL HIGH SCHOOL FSD
大学入学/0级, , ‎
Biology
2009

技能

熟练 A+ Certified IT Technician
中级 Access Networks
中级 Active Directory
熟练 Adaptive Technology
中级 Adept Problem-solving
熟练 Analyze Problems
熟练 Application Networking
中级 Application Security
中级 Artificial Intelligence Knowledge
中级 Basic python
熟练 Build Strong Teams
中级 Campus Management
中级 CCNA
中级 CCTV Camera Configuration
中级 CCTV Management
初学者 Cloud Computing Knowledge
熟练 Communication Skills
熟练 Computer Hardware
熟练 Computer Hardware Installation
熟练 Computer Installation
熟练 Computer Network Operations
中级 Computer Networking
中级 Coordination Abilities
熟练 Coordination Skills
熟练 Critical Control Points Knowledge
初学者 Cyber Security
中级 Data Collection
中级 Data Comparison
中级 Data Management
中级 Database Management
中级 Database Servers
熟练 Desktop Support
中级 DHCP
中级 Domain Hosting
中级 Fluent in English
中级 Hardware Installation
熟练 Information Technology Command
熟练 Installation and Software Configuration
中级 IP CCTV Handling Knowledge
中级 IP Networking Knowledge
中级 IP Phones
熟练 IT Troubleshooting
熟练 IT Administration
熟练 IT Administrator
熟练 IT Coordinator
熟练 IT Hardware Support
熟练 IT Management
熟练 IT Support
熟练 It Support Officer
熟练 IT Support Responsibilities

语言

中级 英语
熟练 乌尔都语