identify the organizational needs for new applications
prepare technical specifications as a roadmap for software
implement, test, and integrate new applications
perform routine system backups and upgrades
install new operating systems and releases
provide instructions and training to staff when necessary
monitor, record, and respond to requests for support
investigate and diagnose system faults and errors
resolve technical issues
analyze error trends aimed at reducing or minimizing downtime
communicate messages regarding systems issues to users promptly
liaise with software suppliers to fulfill the requirements of the organization
manage storage servers
schedule and run regular tests to enhance the current systems and applications
identify and develop functionality changes
maintain documentation of key databases and linked applications attend regular internal and external meetings to provide updates on the progress of your task and present to users the application solutions you are proposing.

Worked for the Stormfiber, Cybernet Campaign.
Troubleshoot GPON network related issues such as Disconnection issues, Frequent Disconnection issues, SMTP issues, Authentication issues, AP Configuration issues, Website Opening issues, CATV issues, VOIP Issues, VPN Connectivity Issues, Rectifying NAT type Issues with gaming consoles, PTA Gray traffic regulations, Monitoring through fiber Home and Huawei Network management system(NMS).
Generate tickets through OTRS Software and ensure customer issues through coordination with the billing department and helpdesk team and resolve issues within
the provided time.

Worked with different sections of SSGC, got close touch with EVC (Electronic volume character) section where hands of practice of instalation , calibration and replacement of EVC smart meter.