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概要
Management And Coordination | Revenue Optimization | Front Of House And Back Of House Operations | Strategic Planning And Execution | Time Management And Prioritization | Problem Resolution And Decision-Making | Interpersonal Relation | Leadership and Team Building | Excellent Communication Skills | Self Motivated And Straightforward.
Remarkably astute, energetic, and seasoned executive, with more than 11 years in the field of hospitality and tourism industry, with expertise in managing higher volume and multiple revenue stream venues. Equipped with expertise in business operation, budget management, program administration, training and development, and customer service. Demonstrate keen understanding of Business priorities, with proven track record of reducing cost and gaining significant increase in revenue. Leverage commitment in managing task efficiently while contributing to business development and revenue-producing activities. Exemplify capability to work in competitive and stressful situations.
项目
工作经历
Sales executive operations
• Receiving inbound call from USA enquiry for home and business Internet , cable , home phone and home security.
• Achieving target on daily and monthly basis assigned by the management.
• Achieving daily assign targets for adds on spiff and report to supervisor.
• Generate business lead for business department for business sale.
• To improve sale time to time taking training and development session from trainers .
Country Director
2010 – 2017
• Managing all aspects of business management, including financial planning, operational planning and execution, recruitment, training etc.
• Managing Call Center Operations pertaining to Flights, Hotel, Car Hire and Umrah bookings with a staff of over 40.
• Managing website, Local marketing, Online Marketing and Digital Marketing to ensure smooth flow of incoming calls / inquiries.
• Ticket issuance with consolidators in the UK and negotiates rates for future.
• Dealing with IATA, ATOL and Ministry of Umrah with Saudi Arabia.
• Managing BSP Ticketing report of company Ticketing Plates.
• Managing team training and improve skill towards to increase revenue of company.
• Plan & Forecast marketing budget and trend to increase revenue.
• Creating new holidays packages and tours around the world and analysis the customer trends.
• Bring new idea to maximize sales and revenue.
• Creating each year business plan and projection sales and revenue.
Stock Supervisor
• Supervisor team of 20 in store managing stock for freezer and dry store
• Managing daily delivery in store with team and fill them in the stock
• Maintain clean standard up the McDonald requirement
• Maintain hours and breaks for the team and schedule there shift for weekly bases according to their availability
• Keep up to date the freezer and dry room item and remove expiry item and report to manager
• Keep eye on health and safety of the during the shift time to avoid accident
• Managing delivery within the time to maintain the food quality
Team Supervisor
• Managing team in night shift filling empty shelf with stock
• Managing team shift timing and report to the manager
• Calculating hour and distribute to the team and extra hours
• Communicate to the staff and manage extra hours and report to manager
• Find empty space in store and fill up the promotion item to archive targets
Operational Manager
• Managing Flights, Hotel, Car Hire and Umrah Booking for more than 40 people staff.
• Managing website, Local marketing, Online Marketing and Digital Marketing.
• Issuing the ticket with consolidators in the UK and negotiates rates for future.
• Dealing with IATA, ATOL and Ministry of Umrah with Saudi Arabia.
• Managing BSP Ticketing report of company Ticketing Plates.
• Managing team training and improve skill towards to increase revenue of company.
• Plan & Forecast marketing budget and trend to increase revenue.
• Creating new holidays packages and tours around the world and analysis the customer trends.
• Bring new idea to maximize sales and revenue.
• Creating each year business plan and projection sales and revenue.
