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概要
A skilled professional having diverse experience of customer services, management and marketing. Possess strong communication and presentation skills and can contribute to an organization being key team player.
项目
工作经历
Operations & Production Manager
Branch Manager
Ensuring better customer experience by evaluating customer interaction at different branches.Periodic review and update of processes, standard guidelines with latest changes and requirements for better customer facilitation
Team Lead Business Division
Ensuring better customer experience by evaluating customer interaction at contact center.• Identification of team’s and individual development areas through evaluations followed by performance improvement plan for better customer experience•Evaluation, coaching and mentoring of outbound teams to improve overall up-sell and other assigned projects
•Provided support to outsource partners in contact centre outsourcing project, added value in transition phase by handling immediate issues and escalations• Developed performance management, analytical & training skills through current role
•Period health checks, test calls, trend analysis
