• Interact with users through a series of actions and answer all queries, resolve issues via chat.
• Maintain and update records for daily queries and escalation.
• Support the roll-out of new application features.
• Escalate unresolved queries to respective departments for accurate redress.
Fast

• Monitoring of Office Cleaning and deep cleaning on weekly basis.
• Insurance (Renewals / Claims / Payment Processing and record keeping)
• Asset tagging (to mark the code on assets and to keep the record updated in ERP.)
• Issuance Of stationery and to maintain the record in ERP
• Issuance of Grocery and to maintain the record in ERP
• Monthly billing (To process all the payment on month end to our vendors).
• Maintenance Log updating of Office & Electronic Equipment.
• Raise PO / indents / Quotations through ERP
• Issuance of New connections, disconnections, monthly payment, and others)
• Implement Customer Relations policies and procedures.
• Maintain Soft & Hard record of all Customer complaints.
• After the resolution of serious complaint, contact customer and inquire his/her satisfaction level.
• Data Correction of customer in ERP.
• Perform any other task assigned by supervisor / line manager.

1- Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
2- Relay work orders, messages, and information to or from work crews, supervisors using telephones.
3- Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
4- Prepare daily work and run schedules.
5- Receive or prepare work orders.
6- Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules.
7- Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information.
8- Order supplies and equipment, and issue them to personnel.
9- Execution of transit shipments using Calogi.
10- Manage airside deliveries and pickups. (EK Engineering, Execujet, Jet Aviation & Dubai Airwing)
11- Ensure that all the executions are done on time and all the shipment depart on time.
12- Coordinate with Dnata team to make sure that all the inbound/outbound cargo came through commercial airlines arrived in FedEx without any delay.

Responsible for managing all the outbound shipments.
Coordinate wih the couriers on daily basis regarding inbound and outbound shipments.
Also responsible for process all the shipments which came from other stations.
Coordinate with finance dept. If there ia any problem found in the outbound account.
Uplifting confirmation, pre alert will be sent to the destination along with CBV no.
Respond to all the emails from destination regarding outbound shipments.
Maintain outbound shipment manifest MIS on daily basis.

1- Handled customer query and complaints as per set standards.
2- Coordinated and follow-up with multiple stake holders for the resolution of customer’s problems.
3- Be updated on all current policies, procedures, promotions, products and up sell value added services offered by the bank.
4- Coordinated and follow-up with multiple stake holders for issue resolution.
5- Being Supervisor handled all operational Issues of SBS/BTF, Credit on Phone, Visa Mini, E-pay & Utility bill payments.
6- Coordinated with internal depts. & Call Centre regarding SBS/BTF, Credit on Phone, Visa Mini, E-pay & Credit Cover Premium issues.
7- Maintained a complete record of Daily MIS’s of SBS/BTF, Credit on Phone, Visa Mini, E-pay & Credit Cover Premium.
8- Arranged regular consoling sessions (twice a month) with my Subordinates to improve their service skills enabling them to provide the Optimum services to customers.
9- Coordinated with all the utility companies i.e. MEPCO, FESCO, SNGPL, SSGC, PESCO, GEPCO, IESCO, LESCO, KESC, and HESCO to resolve the utility bill issues on daily basis.
10- Supervised the mailing team that was responsible for all the packing & dispatching of cards, pins, statements & letters.
11- Maintained all the stationery, gift items, warehouse, and MIS.