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概要
My knowledge to best of my abilities for development and growth of 2 year my professional experience on the base of my database development, data modeling, performance tuning. Experience in STLC basic, Experience in SQL Server and also Experience in Financial Accounting Management system. Team player, hardworking, possess good communication skills. I am seeking a company where I can use my experience and education to help the company meet and surpass its goals.
项目
工作经历
Content Editing
Working on web
Database Support Engineering
• Design and deploy tables, views, and stored procedures.
• Alter and modifying the stored procedures as per client requirement.
• Import/Export wizards to migrate data from one to another servers for reporting purposes.
• Knowledge of best practices when dealing with relational databases Capable of troubleshooting common
database issues.
• Using SOAP UI for monitoring and debugging API requests.
• Helping customers solve technical issues & Tickets with our widgets.
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• Prepare accurate and timely reports.
• Provide prompt and accurate feedback to customers.
• Direct communication with CME team and Tier 2.
• Promptly and properly escalates unresolved issues, including complete problem descriptions, documentation of all
actions performed and all other pertinent details.
• Provides NOC and service support to a worldwide clientele for M2M services and devices.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem;
selecting & explaining the best solution to solve the problem; ensure resolution.
• Respond to customer inquiries via chat, email & site visits providing information & closing queries.
• Using JIRA Software and fix the issues as per customer requirement.
• Working on JBOSS and CRM logs file monitoring.
Account Manager
• Responsible for increasing market share and the uptake of products at a local level.
• Also in charge of providing clear lines of communication across all areas of the business.
• Ability to understand and fully assess client needs and develop targeted solutions.
• Advanced skills in Excel and PowerPoint.
• Demonstrable product and market knowledge.
• Experience of working in a target driven environment.
