Supervise branch operations, including cash handling, customer transactions, account servicing, and administrative functions.Ensure accurate processing and timely completion of branch transactions while minimizing operational risks.Manage branch resources efficiently, ensuring optimal staffing and workload distribution for smooth branch functioning.Compliance and Risk ManagementEnsure adherence to internal policies, regulatory requirements, and anti-money laundering (AML) procedures.Implement and enforce Know Your Customer (KYC) policies, security protocols, and other compliance measures.Conduct periodic risk assessments and internal audits to identify gaps and take corrective actions as necessary.Customer Service ExcellenceMaintain high levels of customer satisfaction by ensuring prompt, courteous, and effective service delivery.Address and resolve customer issues, complaints, or escalations efficiently.Promote customer-centric practices and continuous improvement initiatives to enhance service quality.Branch Security and Cash ManagementOversee cash handling procedures, including cash vault, ATM, and teller transactions, ensuring adherence to cash control policies.Manage branch security measures, including monitoring alarm systems, conducting security drills, and implementing contingency plans.Ensure cash and vault balances are accurately maintained, performing reconciliations and addressing any discrepancies.

Implementation of bank policies and procedures in true spirit.Maintain branch expenses within authorized limits.Reviewing daily reports along with daily vouchers.ATM captured card handling.Foreign Currency Reporting to SBPSupervision of Account OpeningResponsible to guide customers about products, banks policies and requirements regarding different types of accounts.Maintain and balancing of security stationery register.Quality Services Provided to Customers

pActing as the SBSO of the branch liaising with the main office to enhance operational activities of the branch,and negotiating with customers to enhance branch profitability and deposits. Supervision of of Transfer entries. Preparing of KYC reports, Transaction Monitoring Reports & RTPs Supervision of Cash entries. To ensure proper maintenance of cash department & its working. Security Stationery Custodian of Vouchers. To solicit fresh customers visiting branch for account opening. To promote the highest level of customer service and responsiveness to the customer base of the branch. Intelligently access the needs and problems of the existing customers and guide them in the best solution of their queries and concerns as per Banks Policy. Deals with customers enquiries and ensure satisfactory resolution. Balances priorities to follow operational control & operations Issued from time to time. Ensure discipline and visible co-ordination with fellow colleagues and supervisor. Ensure compliance with the relevant Shariah parameters, statutory requirements, laws, values, code of conduct, and policies. Represent the bank in a professional manner.

Account Opening.Issuance of Lockers.Issuance of cheque books and ATM cards and physical balancing of cheque books and ATM cards with system.Transfer of Funds through Cheque.Receipts and Payments of CashLodgment of Inward/Outward Clearing.Processing of Pay Order

Universal teller.all transactions related branch banking and operations.

Account Assistant