Communicate with customers via several channels, while receiving and responding to client queries. Identify and resolve issues/complaints as per client requirements to ensure maximum satisfaction with offered services. Develop and maintain records of interactions, transactions, comments, and complaints to support the decision-making process. Schedule and define tasks to colleagues, as well as establish and deliver strategic solutions to staff members.
Key Accomplishments:
·         Improved customer satisfaction level by delivering excellent services.
·         Developed and facilitated several training guides; trained and guided new agents for performance improvement.

4 years of complete data entry and system management at “The Collectorz” books, uniform, and stationery shop. Up to date management of suppliers and customers. Dealing with customers, of contracted Pakturk School, as a manager as well as complete back-hand control over the online sales system “Imonggo”.

1-year work in a self-built business on Printing and Editing, in G-1 Market Johar Town. Minor use of Corel-Draw, Microsoft Word, Excel, and PowerPoint. Dealing with many groups of customers at the same time. Owning as well as running the business along with a helper.

Overview of the general management and processes of a Bank. Developed technical and financial skills along with teamwork and communications skills.