E-commerce enthusiast having 6 years of work experience in online sales and business development with proven skills in analyzing competitors, synthesizing business intelligence and evaluating current trends to enhance business results.
Sales related documentation including Invoices, dispatches
Smooth coordination between sales and other departments including Production, admin and stores
Supervise and ensure smooth execution of all orders including Marts, Distributors , Cash on delivery
Timely follow-ups on customer receivable Planning & executing Marketing related activities
Ensuring SOP Implementation across all sales functions Monitor the team's progress , identify shortcomings and propose improvement
Key accounts Handling ( Daraz , Social media accounts and webstore )
Identify new market places
Product listing
Manage stock levels and account receivable
Develop pricing and promotion strategies
Product sales forecasting
Own process for managing new product updates and launches on the Web Store.• Support product launches on the web store including content, imagery, pricing etc.• Contribute to web store related promotional campaign activities designed toincrease sales.• Collaborate with IT on feature and functionally improvements to the web store.• Manage web store performance reporting (e.g. weekly revenue forecasting andother sales related reporting.)• Update inventory on all market places and maintain large online productcatalogues.• Ensure customer order are fulfilled in a timely, precise manner and properlyrecorded.• Run day to day business operations of e-commerce fulfillment by reviewing openorders and collaboration with team to get orders out.• Evaluate Logistics and Shipping partners and surface exceptions and issues to thecorrect parties for resolution.• Co-ordinate with courier shipping and follow-ups.• Work with our Supply Chain team and category managers on improving backorder,replacements and order exceptions to pro-actively prevent order issues.• Track defects and develop full reconciliation of open orders to understand rootcause.• Partner with customer service team to understand consumer pain points and workon initiatives to improve customer experience.• Work on relevant tasks assigned by management from time to time.• Any other task assigned as and when required
Invoices and Billing.
- Preparation of detailed operating expenses report.
- Maintaining general ledgers.
- Performing Accounts and Bank Reconciliation.
- Monitoring of Accounts Payable / Receivable to facilitate efficient
processing system.
- Assisting in monthly inventory audit and reconciliation of
variances.
Provide knowledgeable answers to clients calls and email inquiries regarding
products and brand.
• Manage day to day handling of all social media channels such as Whatsapp,
Facebook and Instagram.
• Plan and deliver content across different platforms using scheduling tools.
• Monitor, track, analysis and report on performance on social media platforms using
tools such as Google Analytics and Facebook insights.
• Competitor activity analysis.
• Manage company's digital presence along with the rest of the team.
• Assist in the processing of online purchases quickly and while providing superior
service to customers.
• Co-ordinate with shipping carriers to ensure the safe delivery of all goods.