Grounded and solution-oriented Technical Resource with an experience of 2 years at an ISP. Adept at motivating self and others. Passionate about System Administration and Project Management.
1st & 2nd Level Technical Support to the clients
Managing deployment, configuration & maintenance of Ubiquiti P2P and P2MP Wireless Devices.
Ticket management
Desktop troubleshooting (Windows, macOS, Microsoft Office)
Asset management ensuring all IT equipment is logged and accounted for
Inductions and Training Introducing the IT systems to new employees and training users when required
Proactive documentation relating to client infrastructure and general troubleshooting etc.
Support and deployment of IT Infrastructure at NOC (Data Centre)
Managing Support and deployment of client-based hardware - Workstation / Laptop / Tablet Support.
Managing LAN / WAN/WLAN / TCP-IP Network troubleshooting
Network printer installations.
Monitoring of Networks and Clients using MRTG & CACTI Tools.
Desktop / Help Desk Support & Troubleshooting Problems
Virtualization using VMWorkstation & Virtual Box
Installation & Configuration of Windows Server 2008 R2, 2012, 2016 (Roles & Services: Active Directory, DNS Server, DHCP Server, Group Policy Management, etc.)
Hands on working experience on Dell PowerEdge R710 & R720
Configuration of RAID
VMware ESXi Server, vSphere Client, (Installation & Configuration of Virtual Machines)
Installing & Configuring iRedmail, Round Cube (web mail client).
▪ 1st & 2nd Level Technical Support to the clients
▪ Installation, configuration & maintenance of Ubiquiti P2P and P2MP Wireless Devices
▪ Entertaining queries regarding Domain registering & website hosting
▪ Research & Development