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概要
I consider myself a responsible, creative, with initiative and punctuality, I accept with pleasure the challenges and goals that organization could assign me, with good handle of the interpersonal relationships, ability to work in teams, ability to work under high pressure, so as to solve problems efficiently and achieve the goals set by the company and my work group.
I can carry on an appropriate maintaining and developing of many internal and external customers, understanding and managing about the customer service processes like suggestions, complaints and claims, experience as a coordinator, personal management and training programs.
Experienced Ambassador with a demonstrated history of working in the banking industry. Skilled in Accounts Payable, Customer Service, Time Management and Teamwork.
工作经历
Investigation & AML Quality Assurance Compliance Analyst - Compliance Div
Responsibilities:Investigate and analyze those account which are suspicious/under investigation from the regulator, FMU and Law Enforcement Agencies (LEAs) for possible reporting of STR.
Review and assessment of suspicions identified by TMS team for possible reporting of STR.
To conduct specific review and assessment with respect to AML/CFT.
To conduct QA of completed high risk file notes on sample basis for identification of suspicion.
Ensure follow up with assigned branches / Areas to attend / respond pending file notes within defined timelines.
Preparation of STRs and Uploading on FMU goAML portal.
Ensure proper maintenance of MIS with respect to assigned task.
To assist AML Unit head / MLRO in analyzing and assessing Suspicious Transaction Reports (STRs) escalated / businesses and evaluate the need to report it to the Management and onward submission to Financial Monitoring Unit (FMU) within the defined timelines.
To ensure that all the possible matches, appearing in compliance queue, are reviewed and disposed-off properly in system in accordance with Bank policy and procedures.
Ensuring the completion of task given by line manager within the timeline.
To perform any other responsibility assigned by Unit Head AML / MLRO / Head of Compliance from time to time.
Review alerts generated by the AML surveillance system and other money laundering detection systems to identify potential money laundering activities and responsible for resolving those alerts within the turnaround time (TAT).
Conduct required due diligence on persons, accounts, or activities in accordance with AML regulations, including high-risk countries and entities, OFAC sanction entities, politically exposed people, watch-list entities and money services businesses.
Perform manual/system data mining reviews for banking clients as well as coordinate in depth KYC investigations for businesses in high risk jurisdictions and to analyze transactions.
Client Acceptance Analyst - Compliance Department (CAAML)
Responsibilities:
Review and analysis of the new client take on (NCTO), Periodic Reviews & Event Driven Review Request referred by branches / business units.
Handle the hit validation Process en.safe watch.
Manage and Monitor the Top 100 Reviews activity and pending Periodic Reviews Bank Wide by coordinating with Respective Business Units for timely closure.
Manage Work flow management on CAAML Advisory.
Manage the work flow to know your vendor (KYV).
Timely attend the Hit Validation Case referred via Automated System.
Timely attend the Consumer finance Cases referred via emails.
Screening of NGO/NPO, Corporate accounts, Increase Risk accounts, TDR, Consumer Loans accounts.
Coordinate with CPU (central processing unit) for different queries.
Screening the accounts via automated generated software and assigned to supervisor.
Any other task/responsibility assigned by Manager/supervisor.
Officer DRU,CFC Card & ADC Operations - Centralized Operations
Responsibilities:
Managing and resolving disputed Issues / Claims related to ADC transactions.
Settlement of outstanding transactions in Main Office (H.O) Account.
Payments processing against all the above mentioned resources.
Guidelines providing to branch Officers level regarding Reconciling & Resolving the daily ATM Cash differences at their end
GL reconciliation
Coordinate with ATM settlement unit to resolve the SAF LOG and ATM transaction issues
Ensure all cases are handled as per bank policies, association rules and, SBP specified guidelines
Strict monitoring of Siebel (Complaint Monitoring System) on daily basis to resolve customer ATM disputed claims before escalation
Reporting of ATM dispute cases to FRMU on month basis
Funds recovery from other banks (excess debit OR credit not received cases)
Processing of capture card as per SBP directives
Assist to branches related to ATM replenishment issues
Initiate & Resolve all the claimed cases of FBL Customer at M-NET / 1-Link Member Bank ATM.
Initiate M-NET / 1-Link cases on SDRS.
Daily follow-up with 1-Link / SDRS to resolve the complaints within the defined TAT.
Updating Daily MIS for complaints received resolved and outstanding M-NET cases.
Initiate All IBFT/FT Complaints to Member Bank for investigation
Initiate IBFT cases on SDRS.
Updating MIS for IBFT/FT
Initiate & Resolve all FBL to FBL Cash Retraction claims.
Initiate Proactive cash retract emails to all branches on a daily basis and ensure its resolution within defined SBP TAT. Daily follow-up with concern branches through emails and phone calls for the settlement of proactive cash retracts transactions within the SBP defined TAT.
Proactive settlements of cash retract cases of:
FBL Customer @ FBL ATM
1Link Customers @ FBL ATM
M-net Customers @ FBL ATM
Service Ambassador - Branch Banking
Responsibilities:
Attend walk-in customers and direct them to the appropriate area.
Management of floor and customer traffic management.
Managing Queue Management set up in the branch.
Responsible of fulfilling many services-related from the customer varying in complexity.
Issuance of Account Statement.
Cheque Book issuance & delivery (customer interface)
ATM / Debit Card issuance.
Handling of Captured ATM Cards.
ATM Card Cancellation.
Refer new sales opportunity to Relationship Manager / Branch Manager.
To communicate customer on current product offerings.
Keep all product brochures / marketing material properly displayed / stocked and up-to-date.
To in the capacity of Locker Custodian where required.
Ensure availability of stationery at branch.
Any other banking activity assigned by the Branch Service Manager.
CNIC expiry calling.
Dormant Account Activation calling.
Return Statement of Account calling.
