• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Responded to all customer inquiries thoroughly and professionally.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Answered customer questions about product availability and shipment times.
• Effectively managed high volume of inbound and outbound calls
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Documented all customer inquiries and comments thoroughly and quickly.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Answered customer telephone calls promptly and in an appropriate manner.

• Formulation and implementation of college regulations and policies
• Administration and coordination of student recruitment, examinations and assessment activities
• Preparation of regular financial and administrative reports
• Management of student support centre along with staff and parents meetings in a timely and courteous manner
• Handling of all the calls and visitors professionally and efficiently

• Developed and maintained outstanding relationships with clients and exceeded their expectations for customer
service while securing their travel arrangements.
• Carefully listened to and assessed clients' needs in order to create a match for their vacation plans.
• Utilized excellent verbal and written communication skills and maintained professional, positive demeanour
• Continuously demonstrated exceptional organizational skills with ability to multi-task.

• Identification & evaluation of site geology from online and printed sources
• Data Management and manipulation of geotechnical data pertaining to Wales tunnels.
• Zone of Influence calculation for the Wales tunnels
• Assistance of civil and tunnel engineers with the geological input for structure designs

• Managed and Handled the Customers through inbound and outbound calls
• Effectively managed and obtained the food orders from customers through calls and face to face
• Handled customers professionally and acted on their feedback in a best viable way

• Effectively managed a high volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls.
• Addressed and resolved customer complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Competent on customer service management systems and databases.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
• Managed high call volume with tact and professionalism.
• Prepared reports and communication for senior management and clients.
• Oversaw call centre employees to ensure customer satisfaction goals were consistently met.
• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
• Acted professionally and patiently when addressing negative customer feedback.
• Managed call centre from initial start-up to full operational status.
• Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly.
• Developed all process controls and metrics for daily management of the call centre.
Projects:
• Injury Claims
• Training of new Hires