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概要
9+ years of supervisory experience in a Call Center+ Restaurant and Bar environment in Malaysia and Pakistan.
• Demonstrated ability to make instant decisions, support the staff, and complete interaction with guests And Customers.
• Proven record of enforcing standards for individual performance.
• Able to assess staffing needs and recruit staff.
• First-hand experience with monitoring procurement, storage, preparation, cooking, handling, and serving of food and beverage.
项目
工作经历
Call Center
CSR for outbound calls and closer for American based company Comcast, ATNT, Direct TV, Vonage phone, Verizon, Spectrum charter, Xoomtvbox,
Manager
Monitor operation of restaurant to maximize profitability and minimize legal liability.
Manage schedule of restaurant activist and operation.
Create marketing plan and any special restaurant functional.
Make coordination with chefs about menu. Obey with health and safety regulation.
Perform quality control. Create and manage budget planning.
Made coordination with waiters, food supplier, and customers directly.
Manager
Taking care of the Bar and restaurant
Assistant Manager
Supervisor
Call Center Agent
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Maintains call center database by entering information.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
