Managing the overall training and development in the South Region. Ensures that every individual either it be a team member or a manager (in restaurant or call center)is fully trained and capable to fulfill the expectations of our valued customers.
Have trained visual/physical impaired employees under the CSR program launched by the organization.
Have been the trainer for the first ever Dark Restaurant of Pakistan. Where visual impaired were trained to serve the food in the restaurant.

Responsible for helping Call Center Manager to ensure profitability and high level of customer service to all customers. Had a great opportunity of managing a Call Center having 2 different campaigns (Pizza Hut and Burger King) and manning of 100+ CSRs. During my services, I also worked on the development of Order Management System (OMS) in order to make it compatible with JAWS for the induction of Visual Impaired CSR at our center. I have also trained the Visual Impaired CSR and have played a key role in enhancing their performance and making them easily compete with other CSRs. I have also been the Lead Trainer for the Call Center.

Duties:
• Increase sales by ensuring guest satisfaction and delivering high level of hospitality.
• Actively involved in telemarketing and promoting the business.
• Training the team members regarding product and customer service.
• Conducting refresher training sessions of the team in order to ensure better and improved level of service.
• Dealing with and responding to customer complaints, and always ensuring that customer leaves satisfied.
• Giving advice to customers regarding menu and service choice.
• Motivating the team members in order to have maximum productivity and making work a fun routine.
• Sharing daily/monthly/yearly sales reports with higher management.
• Sharing performance and assigning targets to CSRs and Trainee Managers.
• Maintaining and managing staff holidays, absenteeism and leaves through Merlin ERP Software (HRMS).