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概要
I bring along close to 06years of hallmark career in Customer Service Management and 4 years experience in Web development while significantly contributing in enhancement of the capacity productivity of the organization, with an excellent set of leadership skills and commitment. Completed my associate degree in web design and development from virtual university along with specialisation in web development from U.K , M.Sc. in Banking and Finance from Bells College London, Level 7 Business Management from AABPS, Level 6 Business Management from City College London. Professional record demonstrates hands on exposure to various facets of customer Management thereby garnered strong capabilities in marketing, hiring staff, managing finance, taking care of supplies and demands, giving best customer services etc.
My key skills include Recruitment, Accounts Finance, Operations Management, Procurement, Inventory Management, Relationship Management, Marketing, Documentation, Team Management, Cross Functional Coordination, Leadership/Liaising and Training Development
I am currently engaged with Pfashions MAMSELLE as Assistant Manager where I am responsible for managing team of 8 Members while analyzing sales figure, developing as s maintaining website and providing IT support. During my carrier progression I have received several recognition. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
项目
工作经历
INSTRUCTOR (Web Development / Programming)
I have been teaching students web development using following technologies
HTML, CSS,JavaScript, jQuery , Php and mysqli etc.
Web Developer / Designer
I have been working as freelance web developer / designer since 2017. I have developed multiple websites including e-commerce, moniker friendly and interactive.
Manager
• Planning, implementing, and controlling the movement, work-in-process F&B inventory & finished goods from point-of-origin to point-of-consumption.
• Rationalizing processes to minimize direct & indirect costs & execute control measures to optimize running cost
• Handling guests and International clients, increasing guest satisfaction. Evaluating the feedback for further changes/ improvisations
• Devising strategies to capture a larger market share and to target new segments for the various outlets
• Managing the team of professionals for better performance and efficiency and disseminating information to every employee relating to the services offered by the restaurant including food and beverage items, ingredients, methods of preparation and proper service.
• Ensuring adherence of international standards in the organization in accordance with guidelines; ensuring that procedures and policies are complied with by entire staff
• Managing the workforce effectively through shift system. Coordinating and resolving management issues and motivating the entire staff.
• Effective management of operations and ensuring maximum customer satisfaction through providing quality service, value-added service & an experience of difference from the rest
• Adhering to all safety and sanitation regulations of the health systems and procedures in food handling areas and training the team pertaining to the same
• Responsible for food forecasting, checking and receiving deliveries, exercising cost control and maintaining optimum levels of daily inventory beverages
Assistant Manager
• Maintained daily inventory, filled out Food requisitions & adhered to control systems to assure quality, portion size & consistency
• Compliance with all hygiene, health and safety regulations relating to food and catering establishments
• Reviewed key performance indicators for the department and taking measures to improve the same.
• Worked towards highest levels of customer satisfaction as indicated through feedbacks. Responsible for maintaining cordial relations with large corporate to assure satisfactory service and speedy problem solving
Chef
• Managed daily operations in coordination with the head chef.
• Accountable for maintaining systems regarding quality, stock control, portion control and minimized wastage.
• Responsible for planning menu for regular and special occasions.
• Deftly handled the task of regulating food cost and implemented required control measures.
• Led the efforts across preparation of daily kitchen order list and purchase requisition.
• Responsible for resolving the complaints of guests and staff members
• Carried out menu revamping as per the guest profile and preferences
