Updating Listing and process run in system regarding Law Enforcement Agencies (LEA letters) i.e. NAB/ANF/FIA in UBL Negative List.

•        To maintain periodic MIS of queries related to LEAs.

•        Review and screen transaction alerts in order to determine if the provided responses are in line with customers’ profile.

•        Escalate emails to concern branches for conducting EDD of their customers whenever applicable.

•        To coordinate with branches regarding possible matches with negative individuals / entities.

•        Ensure all alerts are processed timely which are routed by the concerned Department.

•        Close all alerts upon satisfaction within TAT.

•        Ensure that the screening & review of alerts is being done as per regulatory guidelines and SOP

•        Knowledge of internal circulars and procedures for effective Name scanning / screening job to ensure Compliance.

•        To perform any other assignment / task allocated by Manager Coordination/ Manager CCG.

•        Monitoring of Account Opening Alerts held through automated system (Safe Watch) in coordination with Safe Watch Supervisor.

•        Ensure to resolve issues on time either by routing the alerts back to the concerned with objections & for required verifications.

•        To carry out screening of customer/s through World check online data base for any proscribed affiliation.

•        Participate in Team Building activities and provide support for betterment of unit.

Ensure "Best in Class" counter Service of the Branch.
Banker Cheques Issuance/Cancellation.
Daily maintain SBP Vault Sheet.
Daily maintain register of RTGS Transaction manually systematically.
Handling Fund Transfer & Remittances Transaction.
Account Opening Individuals such as Housewife Accounts, Un Employed Accounts, Salaried Accounts, Self Employed, Agriculturist Individuals, Pension Accounts, Students Accounts, Real Estate Agent, Car Dealers Agent etc
Preparing MIS of Cheques regarding Clearing.
Maintain records Hardcopy of Vault Balancing Sheet.
Preparing all Branch Voucher and record keeping Hard copies & Soft copies.
Daily maintain & balancing ATM Hardcopy & Soft copy

Customer Service: Provide excellent customer service by greeting clients, addressing inquiries, and assisting with various banking needs in a friendly and professional manner.

Cash Handling: Accurately process cash transactions, including deposits, withdrawals, and payments, while ensuring compliance with the bank's cash handling procedures.

Account Transactions: Handle a variety of account transactions such as funds transfers, check cashing, and balance inquiries, ensuring accuracy and confidentiality.

Cross-Selling: Identify customer needs and promote relevant bank products and services, such as savings accounts, credit cards, and loans, to meet sales targets.

Compliance: Adhere to all banking regulations, policies, and procedures, including Anti-Money Laundering (AML) and Know Your Customer (KYC) guidelines.

Record Keeping: Maintain accurate records of all transactions, ensuring timely and precise entry into the bank’s systems to support audit and compliance requirements.

Problem Resolution: Address and resolve customer complaints and issues related to transactions or accounts, escalating complex cases to management when necessary.

Security Procedures: Follow security protocols to safeguard the bank’s assets and customer information, including handling suspicious activities and reporting them to the relevant authorities

Customer Engagement: Provide exceptional service to clients by assisting with various banking transactions and addressing inquiries related to microfinance products and services.

Cash Transactions: Accurately process cash deposits, withdrawals, and loan payments, ensuring compliance with the bank’s cash handling policies and procedures.

Loan Disbursement and Repayment: Assist customers with loan disbursement processes and accept loan repayments, ensuring accurate record-keeping and adherence to microfinance protocols.

Account Management: Open and manage customer accounts, including savings accounts and microloan accounts, ensuring all documentation is complete and accurate.

Financial Inclusion: Educate clients on the benefits of microfinance services, promoting financial literacy and encouraging the use of savings products and small loans.

Cross-Selling: Identify customer needs and offer relevant microfinance products, such as microloans, savings plans, and insurance products, to support financial empowerment.

Compliance and Reporting: Ensure compliance with microfinance regulations, including Anti-Money Laundering (AML) and Know Your Customer (KYC) policies, and accurately maintain transaction records.

Community Outreach: Participate in community engagement initiatives to promote microfinance services, build relationships with underserved populations, and support financial inclusion goals