Install and configure software and hardware.
Manage network servers and technology tools.
Set up accounts and workstations.
Monitor performance and maintain systems according to requirements.
Troubleshoot issues and outages.
Ensure security through access controls, backups and firewalls.
Upgrade systems with new releases and models.
Back-end customer support solutions.
Maintain liaison with stakeholders.
Develop expertise to train staff on new technologies.
Coordinating Capacity Building Programs on Public Sector Management for the officers of Federal & Provincial Governments in Islamabad, Peshawar, Quetta, Lahore, Bhurban, Nathiagali, and Muzaffarabad.
Development of database of the participants of Capacity Building Program.
Ensure participants registration, attendance, and feedback through manual and Google forms.
Create coordination groups for participants and clients to ensure timely access of information / issues / feedback.
Provide all the secretariat and technical inputs for preparation of reports, manuals, and projects.
Provide technical input on evaluation of training programs.
Monitor & follow up on progress of training sessions and address issues.
Coordination with field teams and management of GIS based data of all activities.
Development & Maintenance of data for Monitoring & Evaluation of the projects.

Installing and configuring software, hardware, and networks.
Monitoring system performance and troubleshooting issues.
Ensuring security and efficiency of IT infrastructure.

Drive  and overview operational activities of BSS platform.
Development of Processes / SOPs for smooth BSS / OSS Operations.
Escalate & resolve existing bottle necks.
Develop weekly updates for management on health check of BSS Operation.
Holding a shared responsibility of monitoring of newly launched products & post implementation impacts along with coordination & resolution of issues identified in post implementation.
Development of detailed flow of product & backend along with customer complaint handling process of each BSS Products in coordination of Vendor.
Incident & problem management and follow-up with vendor/stakeholders.
Interface between planning and operations team and management of changes, release & deployment management, validation & testing management & configuration management.
Coordination between teams, driving issue resolution by involving Vendor/ Stake Holders.
Network & Database Management.
Advising customers on how best to use the products or services provided.
Collaborating with the design, production, engineering, or research and development departments of the company to determine how products and services could be made or modified to suit the needs of the customer.
Selling and consulting on technologically and scientifically advanced products.
Using technical skills to demonstrate to potential customers the usefulness of the product or service and how it may suit the customer better than competing products.

 Reporting on 3G and 4G rollout sites
 Analyze DT logs and generate reports with recommendation(s) and action(s)
 Planning for overshooting sites through E/M Tilt Or Azimuth
 Troubleshooting the Pilot Pollution by E-Tilt/Azimuth
 Working on problematic site
 Coordination with teams to set daily goal and achieve weekly/monthly target
 Preparing and Troubleshooting of kit issues
 Single Site Verification (SSV) on 3G and 4G new sites, sector split and additions
 Drive and Walk Test by Using Terms Investigation and Genex probe
 Observing the particular cell parameters of WCDMA and LTE.

Worked under R&D department