Due to COVID19, doctors had to stop seeing patients in the office, so we took on another project, providing tech support to the doctor's office for the healow app. This allowed patients to have televisits with doctors from the comfort of their homes. Our responsibilities included coordinating between the doctor's office and patients, assisting with setting up healow credentials in eCW, helping patients download and set up the app on their devices, offering support for web-based televisits, resolving blocked accounts, resetting passwords, and guiding patients to start their televisits just before their appointments.

As a manager of operations for front office solutions, I possess the expertise needed to effectively run a busy and thriving practice. I bring enthusiasm and energy to my work, delivering a seamless combination of quality and precision to my clients. My responsibilities encompass overseeing the front desk operations for medical and dental practices, including tasks such as appointment scheduling, confirmation, reminders, insurance eligibility verification, referrals, and medication preauthorization. Additionally, I excel as a Client Care Specialist and have a strong background in marketing and sales. My attentive listening skills allow me to fully comprehend the needs of clients, ensuring their complete satisfaction. Following are the few routine responsibilities but not limited toOverseeing Operations Managing day-to-day operations to ensure efficiency and effectiveness in achieving organizational goals.Planning and Strategy Developing and implementing strategies to improve processes, productivity, and overall performance.Resource Management Efficiently allotting resources, including manpower and equipment, to optimize productivity.Budgeting and Cost Control Creating budgets, monitoring expenses, and implementing cost-saving measures.Quality Assurance Ensuring that products or services meet quality standards and client's expectations.Risk Management Identifying and mitigating operational risks to maintain business continuity and safety.Performance Monitoring Tracking key performance indicators (KPIs) and conducting performance evaluations.Team Management Leading and motivating teams to achieve objectives and foster a positive work environment.Process Improvement Identifying areas for improvement and implementing changes to enhance efficiency.Compliance and Regulations Ensuring compliance with industry regulations and internal policies.

Cyber System Private Limited is a medical billing company with its headquarters in New York, USA, and a branch based in Lahore. As a customer support supervisor (Project Manager) at the company, my role involves overseeing front desk operations for medical and dental practices. This includes managing tasks such as appointment scheduling, confirmation, reminders, and insurance eligibility verification and predetermination. I also interact with insurance companies to verify patient benefits, inform both clients and patients about relevant patient-related matters, and upload supporting documents into various systems like Detrix, WinOMS, and eCW.The key deliverables in my position include dental/medical insurance eligibility verification, appointment scheduling, appointment confirmations/reminders, and pre-authorizations. Additionally, I handle responsibilities related to project management, client communication, reporting, and customer service. This involves communicating with medical and dental insurances, as well as providing support and assistance to patients. As a part of my role, I also manage a team, conduct training sessions, and define standard operating procedures (SOPs) to ensure efficient and effective operations.

This is a Chauffeuring Company of London offering chauffeuring services to the five star hotels working with many group of hotels to fulfil their transportation needs from the airport pickups to drop offs, so basically this was business to business work my job was to answer calls from the hotels and make reservations future and for right away service along with that on phone assistance with the ETA and Keeping close communication with chauffeur and the hotel.
Email handling receiving and responding with mails to hotels with their inquires or with references.
Online Chat support , making reservations through online chat for local customers to get them the chauffeur service.
Taking care of the online bidding jobs of the different companies at the same time to boost the sales and business.
Coordination with My Driver to negotiate the prices to get more sales.
Communication with bidding companies like My Driver in case of customer no show or any type this situation.
Flight check to make airport pickup convenient and smooth with close communication between the chauffeur and passenger.
Ensuring high level of customer satisfaction.

Working in UK Injury Claim Campaign where we used to provide legal advise on Insurance Claims for Personal injuries.
• Provide detailed information on services and products to customers.
• Recommend service and product options to meet customer needs
• Demonstrate and instruct on products
• Schedule and follow up on service calls
• Maintain records of all customer interactions and transactions