My Primary job responsibility is to provide technical support to the Customer Service quality assurance program, which is designed to ensure an optimal, client-centric approach to international customers.Analyzes/audits service incident data, emails, voice clips, and customer surveys to identify areas of service delivery that did not meet pre-established performance standards.
My job responsibilities include general supervision, provides technical support to the Customer Service Call Center quality assurance program; reviews and audits  incidents and staff interactions with international customers, as well as customer survey responses to identify areas of service improvements; develops programs that improve the overall quality of the customer’s experience when interacting with the team ; assists with creation of training materials; and performs related duties as assigned.My tasks include but are not limited to:I audit and analyze new features deployed in the software and if it is working as per client requirement. then If they are not working as per predefined standard then I work on it with the concerned team to deliver this to client in a timely manner
l Identify and apply metrics which lead to successful customer satisfaction.
l Evaluate staff aptitudes for effective customer service.
l Define issues, analyze customer problems, evaluate alternatives, and develop sound conclusions and recommendations.
l Maintain and develop internal support and call center quality assurance standards;
l Review a subset of support agents’ conversations (calls, emails, chat, etc) on Klaus;
l Assess support interactions based on established quality standards;
l Accompany evaluations with meaningful and constructive feedback;
l Discuss and explain feedback with agents in regular meetings;
l Analyze all customer service metrics (e.g. CSAT, FRT, IQS) and how the support team/call center performance affects those KPIs;
l Create strategies to improve support KPIs;
l Help the team improve agent performance with specific instructions and constant support;
l Map the need for training and onboarding programs and initiate these projects;
l Monitor customer service performance on the agent and team level and Create reports that reflect support performance

My duties as Assistant Manager includes but noylt limited to supervising projects, preparing reports, handling comeplete correspondence,customer management and retention, Conducting marketing campaigns, planning and supervising day to day operation and marketing activities to achieve revenue target.Further duties include Marketing plan designing and budget allocation, Sales Forcasting and Daily and Monthly reporting, coordination with multiple teams on day to day operational issues as well as creative and cost effective Sales promotions.  procurement related activites. Carrying out lead generation and research work for the brand when required.Many other duties are part of my role here.

My job as an International sales Consultant/Executive is to acquire and maintain global accounts for my company. My job duties include Customer satisfaction, Customer Negotiation and Retention. One of my key responsibilitiesis to develop or grow my companies international presence in the global market and promote sales while providing best services and achieving complete customer satisfaction. My key job responsibilities are as Product sales and upselling services, Leads Generation,Customer Success, Achieving customer satisfaction. Upholding the sales reports, records and other important documents of the international clients  Developing creative sales initiatives and applying them to improve the financial gains of the organization Leading the sales section with respect to the attainment of its sales aims, objectives and targets

My responsibility is to makes sure that my company is known to as many people as possible, all across the world, so that the business of the same can be enhanced. I works in a variety of commercial enterprises and comprehend each and every aspect of my company,s commodities and services. Brand awareness and lead generation is among my key responsibilities as well. I also help run the email marketing campaign and social media customer interaction campaigns as well. Upholding the sales reports, records and other important documents of the international clients. Maintaining the interactions with the active foreign clients and identifying new clients as well as new business possibilities. Heading and guiding the sales personnel within the sales section Leading the sales section with respect to the attainment of its sales aims, objectives and targets. Ensuring that my sales and supervisory functions are executed correctly as per the given time and within the given budgets of the company Meeting the sales quotations and financial targets.

My responsibilities include managing the company's sales on an international level. My key job responsibilities include Selling the products and services to the clients of the company and convincing them about their usability and advantages Customer success, Lead Generation, Customer Negotiation. Providing outstanding and special services to the international clients Managing the questions of the clients and clearing all their doubts on the products and services. Sales planning and Business Development.  Submitting the reports, records, presentations and sales documents to the manager of the company. International sales and frequent cimmunication with C Level Executives.

My job duties includes Coordinated and supervised the daily and weekly activities that occurred within assigned area of the location/operation.Ensured the associates have proper access to the necessary tools to perform their assigned duties and that tools are routinely inspected and maintained.Participated in continuous improvement activities as part of the site management team and ensured company policies are followed.Executed daily customer/vendor contract requirements identified accessory activity and ensured necessary documentation.

As a Trainee Engineer other key responsibilities include Tank Zone Operations, Daily Quantitative Analysis, Loss Gain Analysis, Invoice Generation and Customer Handling. Part Of Daily job Description also involves, Inspection of Storage Tanks, Tank lorry Filling Station, Metered Filling Operation, Tank Zone to Filling Gantry lineup inspection, Managing Tanker Receipt of various product like PMG, HSD and etc. Tank Zone inspection involves Inspection for condition of tanks while supervision of various maintenance procedures involving tank maintenance,lineup configuration and making sure all the operation is being performed under strict safety guidelines as per international safety laws and safety guidelines predefined by company laws

Job responsibilties involved sales and after support