概要

Experienced Project Manager with vast IT experience. Skills include computer networking, Analytical thinking and creative problem solving. Able to apply customer service concepts to IT to improve user experience for clients, employees and administration.

工作经历

公司标识
Supervisor
Housing Dte, GHQ Rawalpindi
Aug 2022 - Jul 2023 | Rawalpindi, Pakistan

Accomplishes department objectives by supervising  and organizing and monitoring work processes.

公司标识
Triage and Presales Tech Support Specialist
Zones pk
Oct 2019 - Feb 2020 | Islamabad, Pakistan

Triage and Presales Tech Support Specialist My job responsibility as a Triage Specialist is to responsible for providing triage and Pre-Sales resource assignment support for opportunities, emails and Cases received though Internal tools and also monitor opportunity lifecycle process.triage specialist runs diagnostics to ensure correct resource assignment, isolates problem, and implements solution. Technical Support experience in a client facing environment desired. Provide triage level support for a variety of technologies, service requests, SA support that are generated via phone, CRM Hardware knowledge of Networking, Server, Storage and Imaging Products like Router, Switches, Server Platforms like HP , Dell , IBM etc , Printing solutions a plus. computer hardware and software and general awareness of basic IT Solutions is a must like Laptops, Desktops and peripherals and their components. Follow up and escalate with internal customers/stakeholders to ensure issue/assignment request has been resolved.I have perform Manual Testing on Functional an Non Functional feature in the product.I have identified and logged the Bugs, found during testing the software products.

公司标识
CSE
Mars BPO
Feb 2019 - Oct 2019 | Rawalpindi, Pakistan

Customer Sales Executive.
As a sales executive I'm responsible for helping build up a business by identifying new business prospects and selling product to them. And maintain relationships with current clients and new clients.

Research and recommend prospects for new business opportunities.

Research and analyze sales options

Build and maintain relationships with clients and prospects

Stay current with trends and competitors to identify improvements or recommend new products

Collect and analyze information and prepare data and sales reports

Build and maintain professional networks.

学历

Hazara University, Dodhial
学士, 理工学士, BSCS‎
Computer Science
CGPA 3.1/4
2018
The Peace Group Of Colleges
中级/A级, 理学院(工程预科), HSSC‎
MATHS, PHYSICS, CHEMISTRY
所占比重 56%
2014
Hazara Convent School Mansehra
大学入学/0级, 科学, SSC‎
MATHS, PHYSICS, CHEMISTRY
所占比重 70%
2012

技能

熟练 Analytical Reporting
熟练  Adobe Premiere Pro
中级 CRM (Customer Relationship Management),
中级 Html, CSS
中级 Microsoft Excel, Microsoft Word
熟练 MS Excel Dashboards
中级 MS Outlook
熟练 Reporting Skills
熟练 Risk Management
初学者 Software Testing
中级 Wordpress

语言

熟练 英语