Grasping deep knowledge of work and finding ways in contributing to the overall success of the company.
Building contacts and understanding how to get the work done smoothly and efficiently.
Reviewing prior reports on sales trends and progress on daily and monthly DFS performance including but not limited to M Wallets, Cash In & DR
Handling DFS Operations (Agent On boarding, Credit Monitoring etc.) along with Reporting & Analysis, regional promo design etc.
Working with the team on the delivery of different reports / dashboards / tasks to the line manager on channel performance and support.
Timely escalation of Channel Complaints as well as sharing resolution details with Sales Team
Being involved in Franchise Documentation (Induction, Change of Ownership, Suspension, Termination)
Developing and arranging Trainings for Franchise channel as per updated Business requirements.
Backend support to DFS team for new partner’s induction.
Providing detailed analysis of the DFS business and highlighting improvement areas to senior management
Foreseeing the challenges and its impact on business and suggesting ways to overcome these challenges
Daily monitoring of performance of franchise channel and retail channel
Resolving operational issues of JAZZ cash in coordination with Mobilink bank
Assigning DFS/JazzCash credit to the selected franchises
Ensuring compliance with the defined timelines of targets and KPIs (domestic remittance (DR), cash-in, and mobile wallets) across the region
Addressing the business queries raised by Sales team by sound and thorough analysis and recommendations

Responsible for calling credit customers who were over 30 days past due to set up payment plans.
Took incoming calls from credit customers to answer questions and make payment arrangements.
Assisted in developing guidelines for special recovery projects that were initiated from time to time.
Building and maintaining relationships with clients and key personnel within customer companies.
Recovery of Post Paid Numbers. Achieving client relationship targets and KPI’s as set by the Head of Sales.
Escalating and resolving areas of concern as raised by clients.
Updating the CRM and ensuring account managers are aware of changes within clients.
Liaising with internal departments to ensure client needs are fulfilled effectively.
Working on B2C & B2B Customer Services.
In control of payment from date of invoice being sent to the client to the moment it is paid.
Monitor the credit portfolio.
Proactively identify delinquent accounts and promptly call the customers to prevent the accounts from having further late payments.
Produce regular weekly/monthly reports to show performance/trends etc. to bring in continuous process improvement.