Avid learner, enthusiastic and creative commerce graduate with 3 years of experience in Qualitative Marketing Research followed by 1 year of experience in Quality Assurance. Strengths include learning new concepts with ease, leading projects, ability to establish priorities, positive attitude and proficient in communication skills.
Draft and implement quality assurance policies and procedures
Evaluate adequacy of quality assurance standards
Investigate and resolve customer complaints and non-conformance issues
Review the implementation and efficiency of quality and inspection systems
Collect and compile statistical quality data
Analyze data to identify areas for improvement in the quality system
Develop, recommend and monitor corrective and preventive actions
Prepare reports to communicate outcomes of quality activities
Identify training needs and organize training interventions to meet quality standards
Liaising with safety and security department for critical/sensitive complaints
1) Design research methodology
2) Assist in the development of moderator guide to ensure the necessary data is captured
3) Manage the Recruitment process
4) Write FGDs/ In-depth interviews’ transcripts
5) Formulate analysis plan
6) Assist in the development of final report and present to management and clients
7) Analyze consumer demographics, preferences, needs, and buying habits
8) Translate insights into actions to support company initiatives
RESPONSIBILITIES:
1- Identifying new sales leads
2- Pitching products and/or services
3- Maintaining fruitful relationships with customers