Provided IT Ops and Infrastructure and system support & server administration.
Maintaining company’s BAU operations and make sure high availability.
Discussed policies and procedures for Network Security with higher management and team and implemented.
Provided customers with ongoing and proactive technical support and advice through regular communication and system oversight.
Performed system administration and maintenance of ICT Infrastructure for head office and remote sites.Maintained accurate records within the company CRM, including case history, contact and site information and site visit summaries.Managed end-user services and monitoring, including service desk and technical support services using Azure and on-prem infrastructure.
Managed end-user including service desk and technical support.
Investigated, diagnosed and troubleshooted network issues utilizing monitoring tools like PRTG, SIEM, Solarwinds and Microsoft SCCM.
Supported windows servers, storage/backups, Active Directory Domain Controller, DHCP, DNS, and Microsoft Exchange Servers.

Discussed policies and procedures for Network Security with higher management and team and implemented.
Provided customers with ongoing and proactive technical support and advice through regular communication and system oversight.
Performed system administration and maintenance of ICT Infrastructure
Maintained accurate records within the company CRM, including case history, contact and site information and site visit summaries.
Managed end-user services and monitoring, including service desk and technical support services using Azure and on-prem infrastructure.
Managed end-user including service desk and technical support.
Plan field visits, liaison with auditee and or the vendor to understand business processes and obtain solution walkthroughs.
Investigated, diagnosed and troubleshooted network issues.
Tested server performance and provided server & storage performance statistics and reports, developed strategies for maintaining server, security and storage infrastructure.
Supported LAN/WAN/VPN connectivity issues.
Overlooked backup and replication utilizing ArcServe UDP and Veeam, dispatched backup tapes for data saving and followed up.
Created, administered, modified and deleted user accounts, checked audit logs, maintained log files using Active Directory and Azure.
Worked with internal and external vendors to resolve incidents.
Monitored Wi-Fi network including access points and controllers.
Installed and configured computer hardware OS (Anti-virus, security updates, backups etc.) MDM and other applications.
Co-ordinated with stakeholders, vendors and contractors for delivery of required services under agreed SLA’s and follow up issues.
Ensured all the relevant operating procedures are up to date, regularly reviewed and audits are conducted of these procedures.
Contributed to team development through sharing knowledge, provided training, awareness and support to various teams.
Achievements
Learned the complexity of any change in operational environment.
Proactively identified any issues in potential network and user experience issues, researched for suitable alternative solutions.
Managed in evaluating new technologies for potential use.
Performed against KPI’s, Business objectives and controls.
IT asset management, component inventory and related documentation.
Assisted partner organizations to migrate to Azure Cloud.

Efficiently provided system support, IT helpdesk & desktop support.
Overlooked workstations, laptops, VoIP (Avaya & Cisco) phones, Wi-Fi systems, mobiles, printers and conference room systems.
Provided support and user license management for Office 365.
Ensured customers receive the highest level of customer service.
Responded service requests and resolved within SLA.
Ensured all IT records and documentation are updated including asset database, knowledge base, site address information.
Implemented knowledge base & technical expertise synergy.
Developed and maintained documentation of system and installation procedures, including operational instructions.
Captured and recorded detail information for service requests
Performed service desk task and ensured resolution within SLA.
Supported internal and external clients for day to day classifications, activities and assignment of service desk and info-security tasks.
Supported various levels of internal customers over the phone, remote desktop, face to face and through emails.
Managed user communication over the phone, face to face and remotely using Lync / Skype (for business) and TeamViewer.
Maintained asset databases and Infrastructure documentation.
Logged Service/Change Request & Incidents using HPSM
Co-ordinated with stakeholders and all areas of the business and ensured all initiatives and priorities are correctly actioned.
Achievements
Learned PM and delivering projects according to ISO Standards.
Learned incident and client handling in case of network downtime.
Maintained and monitored managed services in cloud's infrastructure.
Appreciated by management for monitor, maintaining and managing internal network and staying proactive for network and security incidents.

Assisted the support for desktops, laptops and servers.
Troubleshooted Active Directory, G Suite, Outlook and Skype.
Performed software and hardware testing support to customers.
Actively worked with stakeholders to communicate tasks, deliverables, goals, and schedule assignments.
Efficiently performed asset management, maintained available assets and stocktaking of hardware and software, furnished detail asset database, stock positions as required.
Effectively interacted with clients for advices and support.
Achievements
Excelled in making documents and participated in various projects.
Recognized for outstanding quality of customer service with numerous customer and personal commendation from clients.

Supported IT helpdesk & and user network accounts.
Troubleshooted Active Directory, G Suite, Outlook and Skype.
Maintained day-to-day help-desk activities.
Ensured a current understanding of internal system information, changes, and updates and development of new processes.
Achievements
Assisted in the collection of data used for identification of network bottlenecks and faults and develop strategies to alleviate issues.

Provided IT helpdesk & desktop support and user accounts.
Effectively provided training, awareness and support to teams.
Developed long term relationships, managed and interpreted requirements and exceeded customer satisfaction.
Ensured all IT records and documentation are updated including asset database, knowledge base, site address information.
Co-ordinated with stakeholders and all areas of the business and ensured all initiatives and priorities are correctly actioned.
Achievements
Recognized for outstanding quality of customer service with numerous customer and personal commendation from clients