I have 1 year experience of Email support and Live chat support with call support in Mindbridge. I have also worked in their Business intelligence department.
-Working with the design, test and product teams to produce solutions.
-Researching best practice in data analysis, presentation and management techniques.
-Identifying correctly and quickly underlying areas of concern.
-Prioritizing tasks in accordance with the goals.
-Enhancing abilities to work effectively with individuals at all levels, front and middle in an organization to improve excellent relationship building skills.
-Inquiring the issues of the Riders and solving their issues by following the Knowledge base provided.
-Providing accurate and appropriate information in response to rider issues and concerns in a timely and accurate fashion.
-Managing to handle multiple inquiries of multiple riders with different concerns and providing the resolution accordingly.
-Keeping a professional but sympathetic tone and giving proper consideration to their level of understanding.
-Making occasional outbound calls to resolve the issue in a pro efficient manner.
-Analyzing the concern and providing a resolution according to the policy using only the relevant saved replies and editing them to fit according to the urgency of the matter.
-Reporting cases that are not updated in the given policy.
-Routing to the suitable department if the matter is out of our scope.
-Provided Counseling and diet instructions to almost 50-60 inpatients and outpatients in the hospital setting
-Performed Effective nutritional screening to assess the status and develop nutrition care guidelines
-Developed Precision, confidence, teamwork, and ability to manage patients load
-Skills development Invested 150 hours to develop skills like communication, leadership, problem solving and teamwork that will help me make a deeper impact on the job
-Examined Closely examine 20-30 patients Medical history, allergies, Physical condition, and test results to verify and determine the proper procedure of diet modification
-Focused Outgoing administrative professional with an advanced command of MS Office skills
-Learned Working on Adobe Photoshop and Corel Draw