概要

Support the marketing team in administrative tasks in invoicing and reporting.
Reconciliation of Government account billing activities with finance team at end of the month.
Configure and manage government institutional dispatch detail report to maintain clean, complete and duplicate free at all the time.
Sending reports on email metrics and program performance, summarize and communicate insights among the team and mediators or knowledge sharing.
Operational blocking and tackling executional excellence on the day to day responsibilities.
Posting of closeout vouchers.
Any other task assigned by Head of Marketing Operations.

项目

Senior marketing operation officer

工作经历

公司标识
Assistant Manager
Lucky Cement Limited
Aug 2023 - 代表 | Karachi, Pakistan

Targeting Market of corporate sales (Industries & Government sectors).Coach and support sales associate.Formulating Sales Plan & Strategy with manager to achieving monthly targets.Coordinated & assisting sales manager to ensure achievement on monthly, quarterly, semiannual and annual sales goals.Actively participate at marketing events and exhibitions.Liaising with demand manager in monthly production planning.Communicate with clients, evaluate their needs and suggest products according to their needs. Dealt with customer service issues, complain and resolved customer problems.Maintaining and developing relationships with existing customers via telephone calls & emails.Negotiating on price, costs, delivery and specifications with buyers and managers & director.Compiling and distributing financial and statistical information.Attending team meetings and sharing best practice with colleagues.Cold calling to arrange meetings with potential customers to prospect for new business.Responding to incoming email and phone enquiries.Acting as a contact between a company and its existing and potential markets.Making accurate, rapid cost calculations and providing customers with quotations.Ensuring timely dispatches as per customer requirement.Following up payments & ensuring recoveries on time.Gathering market and customer information.Recording sales and order information into a computer system (SAP).Any other task as assigned by the Head of Department.

公司标识
Senior Marketing operation Officer
Lucky Cement Limited
Dec 2019 - Jul 2023 | Karachi, Pakistan

Support the marketing team in administrative tasks in invoicing and reporting.
Reconciliation of Government account billing activities with finance team at end of the month.
Configure and manage government institutional dispatch detail report to maintain clean, complete and duplicate free at all the time.
Sending reports on email metrics and program performance, summarize and communicate insights among the team and mediators or knowledge sharing.
Operational blocking and tackling executional excellence on the day to day responsibilities.
Posting of closeout vouchers.
Any other task assigned by Head of Marketing Operations.

公司标识
Fx settelment treasury operation officer
Soneri bank
Feb 2019 - Dec 2019 | Karachi, Pakistan

• Checking of branch positions with their posted proof list • Reconciliation of Daily Inter Branch activities with Treasury blotter. • Inform branches and Treasury for their forward booking maturities. • Sending forward booking confirmation to branches. • Prepare NR Rates file for onward submission to SBP. • Posting of closeout vouchers. • Maintenance of FE-25 CRR AND SCRA. • Process and post SCRA interest received from SBP on monthly basis. • Upload and send FXCRS to SBP. • Any other task assigned by Head of Treasury Operations.

公司标识
Customer care executive
UBL Fund Managers
Feb 2018 - Jan 2019 | Karachi, Pakistan

To facilitate customer by addressing their queries, concerns and request resulting in customer satisfaction.
Handling inbound customer calls.
Making outbound calls when and where required.
Written external communication.
Handling complaints complains, inquiries and service request from different channels(Email, SMS, Letters & Calls etc).
Coordinating with different stake holders for resolution of customer queries and concerns.
Prepairing and sharing reports of daily activities.
Any other task assigned by immediate supervisor, line manager & HOD.

公司标识
Quality Asuurance Assistance
MCB Bank Limited
Oct 2017 - Feb 2018 | Karachi, Pakistan

Manage the records of insurance and Investment companies associated with MCB bank.
Seminars on Investment and Banca plane trainings.
Training based on new processes and product implementations.
Maintain MIS on daily basis.
Excellent interpersonal and communication skills.
Identify training needs andresponsible for document management systems.
Ability to maintain a broad and up-to-date knowledge of financial services.
Responsible for document management systems
Draft quality assurance policies and procedures.

公司标识
call back officer
UBL
Aug 2016 - Oct 2017 | Karachi, Pakistan

学历

McKinsey & Company
证书, McKinsey & Company Forward Program‎
Problem Solving
Completed
2023
Institute of Business Administration (IBA)
短课程, Journalism‎
Blog Writing
Completed
2019
University of Karachi
硕士, 艺术硕士学位, International Relation‎
Accounting, Banking & Finance, International Political Economy
CGPA 3.2/4
2016

技能

熟练 Administration Knowledge
初学者 Call Center Development
初学者 Charismatic Leadership
中级 Consumer Behavior
中级 Consumer Experience
初学者 Contact Center Services
熟练 Database Impact
熟练 End To End Recruitment Skills
初学者 Front Office Support
熟练 Good Communication Skills
初学者 Handling Assignments
熟练 Hospitality Management
熟练 HR Operations Handling
熟练 Human Resource Planning
中级 Marketing Stratergies
熟练 Multi-tasking
初学者 PCIT
熟练 Revenue Analysis
熟练 Security Principles
熟练 Staff Orientation
中级 Technical Recruitment Skills
中级 Third Party Payroll
熟练 Time Management Skills

语言

熟练 英语
熟练 乌尔都语

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