Recruit and train personnel and allocate responsibilities and office space.
Assess staff performance and provide coaching and guidance to ensure maximum efficiency.
Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
Monitor costs and expenses to assist in budget preparation.
Oversee facilities services, maintenance activities and tradespersons (e.g. electricians)
Organize and supervise other office activities (recycling, renovations, event planning etc.)
Ensure operations adhere to policies and regulations.
Keep abreast with all organizational changes and business developments.
Serve as the lead point of contact for all customer account management matters.
Build and maintain strong, long-lasting client relationships.
Negotiate contracts and close agreements to maximize profits.
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status.
Collaborate with sales team to identify and grow opportunities within territory.
Assist with challenging client requests or issue escalations as needed.
Plan and coordinate administrative procedures and systems and devise ways to streamline processes.

Providing Field support for Wimax/LTE CPE (Green Packet,BaiCell) handling & installation.
Investigating, diagnosing, and resolving all network-related problems of clients switching & routing.
Visit at the customer end, if it is necessary for the satisfaction of the client & rectification of the issue.
Networking connectivity troubleshooting, ping, tracert, telnet, LAN, WAN, Routers, & Switches.
Help Desk Management, Network Surveillance, Fault Management, and Customer Support.
Installation Wimax/LTE/Radio CPE at a customer location, Configuration, and Managing Routers.
Sites Handling Like Power & others Issues, Deployments & Dismantle Links.
To address sales inquiries via Email, Social media & phone calls.
Implementing effective user satisfaction strategies.
Answer inbound calls, listen, and resolve customer concerns.

Post and process journal entries to ensure all business transactions are recorded.
Prepare and submit weekly/monthly reports.
Assist senior accountants in the preparation of monthly/yearly closings.
Update accounts receivable and issue invoices & accounts payable and perform reconciliations.
Dealing with banks Related to cheques, cash withdrawals, deposits, and salary sheets submission.
Cash handling paying cash to different vendors & received cash from customers.
Make Cheque deposit slips & enter them in the register & software for the record of hard & soft copies.
Photocopy Clients postdated cheques on a daily basis, an entry in the monthly report register & in an excel file.
Verify daily expense receipts and send them back to the head office/account manager.
According to legal and company accounting and financial guidelines Assist with reviewing expenses, payroll records, etc. as assigned.

KEY ACCOUNTABILITY
Conduct market research to identify selling possibilities and evaluate customer needs.
Negotiate/close deals and handle complaints or objections.
Gather feedback from customers or prospects and share it with internal teams.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate, valid, and complete information by using the right methods/tools.
Keep records of customer interactions, process customer accounts, and file documents.
Build sustainable relationships and trust with customer accounts.
Handle customer complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.