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概要
Experience with computer and communication networking
Experience Microsoft office 2010
Resourceful, reliable, a fast learner and able to integrate easily
Ability to apply critical thinking according to work demands
Maintain a professional demeanour and the ability to handle matters confidentially
Experience with helpdesk tracking systems and Windows Server administration
Rapid adaptability to new problem-solving and new locations
Strong interpersonal and communication skills
工作经历
Service Point Assistant
My responsibilities include:
Assistance of corporate and walk-in Customer,
Maintaining company\'s image by self and service point cleanliness,
Using various software\'s for booking, capturing relevant checkpoints and maintaining day to day reports
Performing daily business activities according to SOP\'s
Inter-departmental coordination to facilitate internal and external customer.
Air documentation
• Prepare documentation in Air department
• Routers and Switches administration, including interface configuration and protocols
• Provided assistance to the users with technical issues over the phone and in person
• Worked on special projects such as software testing and troubleshooting
• Diagnosed and identified solutions for different problems
