A branch manager is an employee who oversees the operations of a branch of a bank or financial institution. The branch manager\'s responsibilities include managing resources and staff, developing and attaining sales goals, delivering customer service, and growing the location\'s revenues.

Provides a positive customer experience with fair, friendly, and courteous service.Registers sales on a cash register by scanning items, itemizing and totaling customers purchases.Resolves customer issues and answers questions.Bags purchases if needed.Processes return transactions.Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items and operating a cash register.Enters price changes by referring to price sheets and special sale bulletins.Discounts purchases by redeeming coupons.Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers.Verifies credit acceptance by reviewing and recording drivers license number and operating credit card authorization systems.Balances cash drawer by counting cash at beginning and end of work shift.Provides pricing information by answering questions.Maintains checkout operations by following policies and procedures and reporting needed changes.Maintains a safe and clean working environment by complying with procedures, rules, and regulations.Contributes to team effort by accomplishing related results as needed.

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement of orders, refunds, or exchanges.