Managing and overseeing 50+ client accounts based in the UAE and Saudi Arabia, ensuring high quality service delivery and client
satisfaction.
Taking GTIN exemptions and Brand Approval (error 5665) processes for client accounts, ensuring compliance with Amazon's guidelines and
regulations.
Managing listing optimization strategies to enhance product visibility and conversion rates on the Amazon platform.
Developing and executing Pay Per Click (PPC) advertising campaigns for client accounts, targeting relevant audiences and maximizing return
on investment.
Creating and maintaining Amazon Storefronts for client accounts, showcasing products and enhancing brand presence to attract and engage
customers.
Utilizing tools such as Helium 10 and Jungle Scout to analyze market trends, conduct competitor research, and optimize client listings for
performance.
Providing regular performance reports and updates to clients, offering insights and recommendations for continued growth and success on the Amazon marketplace.

Promoted to a higher level of responsibility and higher levels of authority within the organization where I was managing the entire branch alongside the individual tasks assigned to me.Duties:

Order Management
Inventory Management
Listing Optimization
Customer Service
Pricing
Managing a team of 8-10 employees.
Managing the attendance log and distributing the salaries.
Maintaining the office with all the necessary needs.
Paying the rent and bills on time.
Dealing with all outdoor activities.

e-Commerce Executive


 
Worked as an e-commerce assistant for a wholesale FBM company based in UK having stores on Amazon & eBay.Duties:

 Identify, modify the products as instructed
 Being up to date with our competitors.
 Maintaining the products in company’s portal and make sure it is selling well, when compared to the competitors.
 Attention to detail and the ability to effectively multi-task in a deadline driven atmosphere.
 Photo Editing
 Research of the market
 Amending Product Pricing
 Creating Listings on excel sheets
 Strong command on Linnworks
 Dealing with customer's queries.
 Ordering from the suppliers
 Managing inventory
 Dealing with resolution centre and PayPal cases

Assisting the purchasing manager by collecting information on various projects that company requires at that time by online researching, looking through national directories and cold calling.

-Answer and follow-up calls professionally and provide information about products and services.
-Maintain healthy relationships with existing customers and to retain them.
-Responding to the customer’s queries within the given time frame.
-To ensure that the customers details and other relevant data is completely entered into the system correctly.
-Analyze and solve problems accordingly.
-Handle in-bound inquiries.

Managing team of 10-12 agents
- Reviewing each agents performance and updating them of their daily status.
- Maintaining and improving agents quality by giving them throughout training when required.
- Tracking and maintaining their break timings and desk timings.
- Keeping up with agents on their leaves and tardy.
- Solving agents queries and issues with respect to the company's rules and regulation.

- Doing outbound calls verifying given data through phone calls.
- Collecting information and updating it on the excel sheet.
- Being consistent in my work as a top performer in the company.