概要

Dedicated professional with knowledge of hospitality industry and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

项目

Afrina
Neelaj International Maintenance
Group Valley
Mastour Co

工作经历

公司标识
Banquet Executive - Sales & Operations
Islamabad Hotel
Sep 2019 - Sep 2022 | Islamabad, Pakistan


- Reporting directly to GM- Responsible for food production & costing - Due to being active in the market, also provided banquet and rooms sales on regular basis.- Oversaw preparation and management of event budgets to deliver at or below projected costs.- Solicited client feedback to assess event success and uncover opportunities for improvement.- Interviewed clients to understand event scopes of work and establish budgets.- Hired and cross-trained staff members for various event-specific functions and assess employees' understanding of associated processes and procedures.- Managed administrative logistics of event planning, booking, and promotions.- Worked closely with couples to meet events goals, maintain deadlines and resolve complaints or service issues.- Liaised with clients to determine exact event requirements.- Delivered prompt payment for event vendors, venues, staff, and transportation providers.- Maintained and built a comprehensive industry contacts, vendors, and venues database.- Assembled creative and innovative event attractions based on internal capabilities.- Coordinated with sales and marketing teams to publicize and promote events.

公司标识
Customer Service Executive
Legendary BPO
Feb 2019 - Apr 2022 | Islamabad, Pakistan


-Listened to customers' questions and concerns to provide answers or responses.-Built strong relationships with field operations team to support business development opportunities and improve servic-Provided excellent customer service by efficiently resolving issues and responding to inquiries-Offered free products or services to pacify irate or unsatisfied customers-Resolved issues through active listening and open-ended questioning, escalating major problems to manager-Updated account information to maintain customer records-Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments-Learned new skills and applied to daily tasks to improve efficiency and productivity-Used Microsoft Word and other software tools to create documents and other communications

公司标识
Logistics Executive
Navson
Nov 2020 - Dec 2021 | Islamabad, Pakistan

-Conducted qualitative and quantitative analysis of logistics operations to pinpoint and correct inefficiencies-Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution-Developed business and drove sales 26% by producing new solutions, gaining new contracts and analyzing logistical issues-Saved $300-$500 per transport by researching new carriers and effectively negotiating contracts-Documented physical supply chain processes such as workflows, cycle times, position responsibilities and system flows-Directed shipping and receiving of wide range of products daily.-Coordinated driver dispatch to accomplish daily delivery requirements-Monitored quotas and forecasts to identify product and equipment shortages-Conducted research to address shipping errors and packaging mistakes

公司标识
Sales Supervisor
Khan & Khan Corporation
Sep 2017 - Oct 2018 | Islamabad, Pakistan



Interviewing & Recruiting candidates to make a potential sales team who have IT-based knowledge with CEO’s supervision.
Providing field training to interns & sales teams on market strategies and methods to reach out clients.
Collecting daily report of their activities to ensure their performance.
Designing company profile.
Managing Social Media.

公司标识
IT Sales Consultant
Bnood Al Saudi
Jul 2017 - Sep 2017 , Saudi Arabia

What I did:
1) Established new vendor/supplier relations
2) Found new clients
3) Providing existing clients with new services
4) Organizing and mentoring new recruits
5) Completed projects
6) Provided Business Plan

I joined this organization as trainee and ended up working as sales consultant.

公司标识
Financial Accountant (Intern)
Al Batool International Trading Company
Jul 2016 - Sep 2016 | Jeddah, Saudi Arabia

Financial Accountant Internship

公司标识
Sales Representative
Lebara
Jul 2016 - Sep 2016 | Jeddah, Saudi Arabia


Providing introduction to 50+ customers about the newly launched connection Provider Company.
Achieved monthly target of 500 sim card activations in a competitive market of 4 different communication provider companies.
Lead a team of 5 persons and trained them in the last 2 weeks of my service in the company before resigning.

公司标识
Data Entry Operator
Al Jandol
Jun 2015 - Aug 2015 , Saudi Arabia

Same as worked in 2014

公司标识
Data Entry Operator
Al Jandol
Feb 2014 - Dec 2014 , Saudi Arabia

My responsibilities also included maintaining financial account and assisting the manager in handling customers

学历

Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
硕士, 工商管理硕士学位, MS Management Sciences‎
Marketing, Logistics, Customer Service
CGPA 3.3/4
2021
Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST)
学士, 工商管理学士学位, BBA‎
Marketing, Logistics, Customer Service
CGPA 3.0/4
2021

技能

熟练 Administration Skills
中级 CRM Command
熟练 Feedback Assessment
初学者 IT Sales
中级 Presentation Skills
初学者 Recruiting
中级 RESTful APIs
中级 Shopify
中级 Strategic Planning
熟练 Sweeping Knowledge
中级 Team Building
初学者 Travel Consultant
中级 مهارات التوظيف

语言

熟练 英语
中级 阿拉伯语