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概要
Excellent organizational and interpersonal skills able to work under pressure and consistently
meet deadlines. skilled at translating business requirement information and interpreting the
needs of business units.
Manage stakeholders and Project Resources for the flawless execution of projects.
Schedule and Track project executions and meetings.
Proven ability to resolve complex problems, quickly diagnosing and identifying issues and
determining the proper resolutions.
Analyze, prepare and document operational procedures and technical guidelines.
manage Clients relationships including negotiating and controlling contracts.
track project deliverables.
monitor quality assurance measures.
control project variances through root cause analysis and correction.
define project scope, objectives, staffing, resources and deliverables.
develop project plans that identify key issues, approaches and performance metrics.
implement and manage project changes and interventions.
Meet Customers Satisfaction level and enhance the services quality.
Experience in planning, management and configuration of Enterprise networks.
Expertise in planning and commissioning of WAN/LAN technologies and services.
Hands‐on experience on configuring Multi OS/vendor environment including Cisco, Fortinet,
Palo Alto, Kemp, Sky control etc.
项目
工作经历
Technical Consultant
Sr. Network Security Engineer
RESPONSIBILITIES
Configure and install varied network devices and services (such as routers, switches, firewalls, load
balancers, VPN, etc.)
Carry out tasks like network maintenance and network hardware upgradation (such as run
Hardware OS upgradation patches, security configurations, router and switches configuration OS
upgradation)
Develop, write & present technical proposal to the customer.
Design, configure and trouble shoot multi-vendor hardware.
Take effective part in the preparation of tender response.
Gather data pertaining to customer needs, and use the information to identify, predict, interpret,
and evaluate system and network requirements.
Assigning and Managing demos for Pre-Sales Team.
Plan, coordinate, and implement network security measures in order to protect network hardware.
Recommend changes to improve network and network configurations, and determine hardware
requirements related to such changes.
Research new technology, and implement it or recommend its implementation.
Troubleshooting and resolution of complex networks issues.
Sr. Telecommunication & Network Engineer
Perform health check activity for devices at customer end.
Design, setup and configure wire and wireless network that supports access to the virtual business
applications.
Configuring of corporate security policies and access rules on the firewall.
troubleshooting of the corporate LAN/WAN Network to ensure 100% uptime.
Maintaining multi-site network operations.
Design, configure and trouble shoot multi-vendor hardware.
Planning and supporting network infrastructure
Play role in making & submitting of tenders.
On closure of call issuing Survey to customers.
Configure and install varied network devices and services.
Taking Client calls/log from customers.
Internship NO.GM/HR-BZS
Internship in PTCL organization in the following department
WLL (Wireless Local Loop)
Indoor BTS of Huawei 3600
Outdoor BTS of Huawei 3900
Switching
Soft switching technique on Huawei
ZTE
EWSD
ALCATAL
Transmission
Optical fiber
Optical network SONET and SDH
Telemarketing Agent
One-year experience of telemarketing in the KB call center as a sale executive Product like comcast, version,
voice over ip voip, voneg
RESPONSIBILITIES:
Received inbound customer calls for various product purchases queries and complaints.
Encouraged product upgrades for customer orders when appropriate.
Maintained and updated call logs on a daily basis.
Maintained courteous and friendly relationships with staff and supervisors.
Provided information and resolution for all call center customer queries.
Complied with company attendance and break policies.
Attained shift call completion quotas on a regular basis.
