marium Zaheer - Phone Banking Officer - UBL Contact Center

marium Zaheer

Phone Banking Officer

UBL Contact Center - Karachi, Pakistan

工作经历

Phone Banking Officer

UBL Contact Center

Dec 2017 - 代表 | Karachi, Pakistan

 Ensure Customer service excellence by displaying complete bonus to the customers query/problems
 Delivering service with requisite courtesy and accuracy
 Nil Defects (100% adherence to product and process)  Ensuring Nil Customer complaints
 Ensuring excellent SLS scores
 Escalating/highlighting customer problem incidences
 Adherence to service and sales compliance
 Cross-selling/upselling on set products (assets and liabilities products)  Ensuring process efficiency by achieving set targets of call quality