Present -
Responsibilities:

  Add value in sales through Telesales Marketing and BTL Activities.
  Ensure all operations are carried on in an appropriate, cost-effective way.
  Improve operational management systems, processes, and best practices.
  Purchase materials, plan inventory, and oversee warehouse efficiency.
  Manage orders fulfillment, finance reconciliation & Campaign Analysis.
  Manage inventory/warehousing operations.
  On-board new couriers & deal with minimum charges for dispatching.
  Account recon of courier partners and vendors.
  Manage documentation and operations reporting system.
  Monitoring projects and teams.
  Reviewing workloads and manpower to ensure targets are met.
  Manage petty cash and arrange the office equipment needed.
  Manage budgets and forecasts.

Asst. Brand Alliances Manager 
Nov 2019
Responsibilities:

Add value to the business through Merchant onboarding such as (Food, Salons, Gyms, Retails etc)
Resolve queries of merchants.
Negotiate Offers/Deals with merchants.
Plan marketing strategies.

Customer Service Team Leader
Jan 2018 to Nov 2019
Responsibilities:

Give constant direction to team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction.
Create better modes of operations to make customer service easier for both team members and customers.
Step in to attend to customers that are proving difficult to team members and resolve their complaints.
Observe the performance of team members to identify their strengths and weaknesses and make arrangements to strengthen their loose ends. Also, take disciplinary measures against any team members who are found wanting.
Assist team members who are experiencing difficulties in the discharge of their duties by putting them through and giving them personal coaching.
Create and implement work procedures that will enhance the organization and departmental service delivery, operating procedure, and standards.
Give detailed statistical feedback on the performance of team members to the management for staff evaluation and reward purposes.

Responsibilities:

 Arrange the teams for BTL, DDS activities.
 Arrange the equipment for activities.
 Provide the training to the team members as per client requirements.
 Manage the project budgets.
 Arrange the transports.
 Create progress and analytics reports for management.
 Manage team attendance.
 Keep follow-up with team supervisors and monitor them to ensure the training they are being provided is being put into use.
Keep follow-up with team supervisors and monitor them to ensure the training they are being provided is being put into use.