 Operations Management - Keep day-¬to-¬day operations on track. Analyze, streamline and simplify processes.
 Project Management - Make sure things happen on time, and communicate status.
 People Management - Communicate clearly, supervise others, answer questions and provide guidance. Managing the day-to-day tasks of your team members so that you don’t have to.
 Metrics Management - Tracking your stats so you know exactly what’s working in your business and what isn’t.
 Ensure that the end-to-end process from sale through to program evaluation is carried out seamlessly, efficiently and to quality standards.
 Provide excellent levels of customer service to both internal and external clients.
 Liaising with external customers, to anticipate and respond to their needs.
 Resolve customer complaints via phone, email, or social media.
 Customers account management.

* Maintain IT Equipment’s - Ensure all equipment is kept up-to-date and in working order as necessary for staff to be able to complete their jobs as required.
* Maintain IT Software’s - Working with Group IT to ensure all software and database scripts are run.
* Disaster and Recovery - Ensure that backups are carried out in line with company requirements to ensure both systems and personnel are in a position to re start operations within agreed timelines.
* Manage Costs - Manage costs in line with company budgets for both the purchase and upkeep of equipment.
* Provide IT Support - Provide user level, and help desk support for all staff on a call out and scheduled basis in line with company requirements.
* Installation and Configuration of Hardware & Software - Ensure relevant systems are compatible and configured correctly with regular updates as and when required.
* Drive IT Improvement - Always be looking for ways of driving improvement within IT to improve efficiencies within the organization.
* IT Project Management - Work on and drive IT special projects in line with the business objectives working closely with Group IT where required.
* Management Reporting - Prepare monthly reports as required.
* IT Security and Data Integrity - Ensure all systems are as secure as possible and data integrity is maintained.

* Manage, administrate and Troubleshoot Local Area Network of more than 150 systems.
* Installation, Maintenance, Monitoring, up gradation and Troubleshooting of Servers.
* Install, configure, and maintain network services, equipment and devices.
* Implementation and management of Wireless network at Head office.
* Responsible for Network Security and Authentication.
* Hardware installation and troubleshooting of all technical electronic devices that includes routers, Wi-Fi, print servers, printers, scanners, and computer systems.
* Configured both WORK GROUP and DOMAIN based network settings for office network.
* Manage user accounts, permissions, email, anti-virus, and anti-spam.
* Internet Circuit Monitoring, Maintenance & Up gradation / Degradation.
* Activation / Deletion and configuration of email ids.
* Responsible for adding programs, software and hardware that a company might need while working.
* Keeps a keen eye on the network performances.
* Synchronization of mobile phone with computer system.
* Configuration of email on PDA’s and mobile phones.
* Train and assist internal end users.
* Manage and control Official Emails setup of more than 150 users running from Dubai.
* Involve in Procurement of IT peripherals.
* HSSE coordinator for GAC Pakistan (Private) limited & ICS Pakistan (Private) Limited.