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Umair Shahzad
Senior Supervisor Operations
Sybrid Pvt. Limited - Islamabad, Pakistan
项目
NTC ( National Telecom Corporation )
Telenor Live Chat Services
Telenor 345 Helpline
Telenor SMS Help Line
工作经历
Senior Supervisor Operations
Sybrid Pvt. Limited
Nov 2016
- 代表
| Islamabad, Pakistan
Currently working as Senior Superior Operations & Leading 3 projects single handedly e.g Telenor Live Chat, National Telecom & National Savings
Senior Service Quality Officer
Sybrid Pvt. Limited
Nov 2013
- Nov 2016
| Islamabad, Pakistan
Worked as senior quality officer & JDs were.
Process revamping
Evaluation agents performance
Feedback sessions
Training ( Behavior & Product )
Customer Relation Officer
Sybrid Pvt. Limited
Mar 2012
- Oct 2013
| Islamabad, Pakistan
As a CRO my JDs were mentioned below
Guide to the customer about product & services
Handle inbound & out bound calls
Treat the customer in well manners
Products upselling
Resolve customer problems
学历
University of the Punjab
学士,
,
( B.A ) Bachelors of Art
所占比重 52%
2010
技能
熟练
Ability to easily adjust in teams
熟练
Ability To Manage Multiple Projects
熟练
BGM / DME
熟练
positive mind
语言
熟练 英语
