Map out annual training plans for management, HR, customer support and more
Design and develop training programs (outsourced and/or in-house)
Select appropriate training methods or activities (e.g. simulations, mentoring, on-the-job training, professional development classes)
Market available training to employees and provide necessary information about sessions
Conduct organization-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
Use known education principles and stay up-to-date on new training methods and techniques
Design, prepare and order educational aids and materials
Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
Gather feedback from trainers and trainees after each educational session
Partner with internal stakeholders and liaise with experts regarding instructional design
Maintain updated curriculum database and training records
Host train-the-trainer sessions for internal subject matter experts
Manage and maintain in-house training facilities and equipment
Research and recommend new training methods.

Other than these, I am taking care of headhunting of senior positions, diversity & inclusion projects, performance appraisals within the department.

CUSTOMER EXPERIENCE EXECUTIVE
Keeping track of customer’s journey, overseeing the customer service process, interacting across channels and platforms, ensuring customers receive outstanding support & all their needs are met. Conducting quality assurance surveys. Collect, track and analyze customer feedback & suggest improvements internally based on the insights gathered.
MARKETING SPECIALIST
Developing, implementing, & tracking marketing programs/aspects such as emails, social media, or digital campaigns. Collaborating with internal team (product & sales) to develop & monitor strategic marketing initiatives. Working with external agencies to execute marketing programs. Having Social Media Management experience focused largely on Facebook, LinkedIn, Twitter, Instagram and Pinterest.
EXECUTIVE/OFFICE COORDINATOR
Handling incoming calls and other communications. Recording information as needed. Creating, maintaining & entering information into databases. Coordinating appointments and meetings and managing staff calendars and schedules. Managing CEO’s calendar & activities to ensure maximum efficiency and value. Providing regular operating status reports to CEO as needed, assisting the CEO during operational reviews through follow up on assigned performance tasks & deadlines. Working to support the senior management team & provide assistance as needed.

Coordinating and assisting President Islamabad Women Chamber of Commerce & Industries (IWCCI). Taking care of all the tasks to be done in time. Attending & presenting president’s presence in meetings, seminars, and workshops

Managing all the duties regarding dealing with enquiries from the public, maintaining all the records, dealing with finance department and holding cash matters. Along with different administrative activities.

Keeping record, addressing the staff about their daily activities, conducting training sessions, rechecking of the assignments given, one to one training, reporting to the head of campus.
Managing teaching staff & their duties, attendance and issues, making sure classes are on scheduled and manage and make sure academic progression. Managing events such as parent teacher meetings.

Preparing lesson plans, delivering lectures, preparing presentations, maintaining class decorum.

Managing employee and patient’s data, assisting in recruitment and selection of staff members