As an IT Administrator is to oversee and maintain all aspects of a company’s IT infrastructure. This includes maintaining systems, networks, security programs. As an IT Administrator, manage the upgrade and installation of new hardware and software, perform troubleshooting to address any problems with Branch & HO network systems.
Achievements/Tasks          
• Takes escalations of any alerts/events identified as significant and requiring action.
• Network Performance Monitor to ensure proactive monitoring of the whole network infrastructure.
• Provide 24*7 Support to ensure smooth IT operations.
• Installation, Configuration, and Optimization of various Routers, Switches, Firewalls, and VPN Concentrator for optimal performance on a wide range of devices with the multi-vendor environment.
• Implementation of Firmware Version Upgrade of all (Foritenet, F-5, Cisco) Network Devices nationwide.
• Researched the best video conferencing equipment and integrate it with the zoom meeting environment.
• Knowledge of Video Conferencing hardware and software. We currently use the zoom on Cisco sx20 and Huawei Idea Hub as video conferencing solutions.
• Providing Technical Support and Identify resolving recurring issues.   
• Providing support including talking staff through a series of actions, either face to face or over the telephone, including procedural documentation.
• Coordination with ISPs and upstream providers for the deployment of new data circuits (P2P, VPN, Internet) and troubleshooting/up-gradation of existing links
• Configuration and Management of NMS (SolarWinds).

Maintain and support systems, workstations, mobile devices, printers, and peripherals respond to user service requests and resolve trouble tickets. Ensure system security for desktop, mobile, and cloud environments.
Achievements/Tasks                                                  
• Provided desk-side support for laptop and desktop computers.
• Commended for quickly resolving complex issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections, and more.
• Install and modified information technology components (e.g., network components, peripherals as well as software packages.), as well as deployment and complete user configuration of new and used PC workstation profiles utilizing window 7 OS.
• Monitored network/software security – Controlled access to the IT network and updated security programs as a part of the security procedure.

Achievements/Tasks                                         
• Monitored the network performance regularly to improve performance and functionality.
• Monitored network/software security – Controlled access to the IT network and updated security programs as a part of the security procedure.