Client Interaction and gathering client requirement/s, for new/existing
Business proposals.
Preparation of requests for Quotations of required product & services
from Identified and recommended suppliers.
Responsible for project governance, scope and resourcing across multiple
projects and different work streams
Presenting periodic and customized bi-weekly, monthly, yearly reports to
concerned Stakeholders for the department which includes spend analysis-
category wise and vendor wise, Global projects status, partner
performance reports etc.
Experienced in working closely with other program managers to overlook
the gains and margins incurred during the business and providing inputs to
suffice improvement of service and business.
Supplier evaluation, selection and setup of ongoing performance
management.
Anticipating unfavourable events through data analysis, prepare control
strategies.
Provide applicable support and training to all terminals in region on an
ongoing basis to ensure best practices are being followed
Monitored and the supported Incidents regularly to ensure the Incidents
are resolved as per the agreed Service Level Agreement (SLA)
Supervise all interdepartmental activities and ensure compliance to project
quality.
Procuring Field engineers for clients (Dell, HP, IBM, Cisco, Wipro,
Facebook, Tech Mahindra, Microsoft)
Ensure Supply Management work is completed to Clients expectations for
Business Unit
Actively participate in planning of change management activities in
Operational domain with respect to resource & skill availability

Working as a project manager in Layer Logic IT.
Key Responsibilities:

Respond to tickets in queue to resolve end user issues in a timely manner
Used knowledge base and other resources to analyze and resolve customer\'s issues
Escalated problem tickets as needed to the appropriate second level groups
Answered inbound calls or returned calls in a timely manner
Resolved issues on first call for customer satisfaction
Managing and handling Vendors and its related services to US and international customers.
Vendor Price Catalog Management, - Vendor Performance Management, Vendor Survey, Vendor KPI Reporting process payments and invoices.
Sourcing of Local, Regional & Global Vendors for 3rd Party Services in Americas, EMEA, LATAM and APAC.
Liaise between vendors, relevant internal departments to ensure smooth business practices and cultivate partnerships.
Interact with vendors to examine and learn about services, coverage and prices and evaluate them on project specific factors.
Ensure that project specific SLA are met, and penalty is minimized in case SLA is breached.
Complete involvement in end to end procurement process which typically includes: Response to RFP, Spend Analysis, Agreements, Vendor Management, MSA, Negotiations, Invoices reconciliation and Payments.
New partner engagement through NDA and MSA agreements. Reviewing Sourcing guidelines - Statement of Work (SOW), Master Service Agreements, Reseller Agreements, Subcontracting Agreements.
Vendor/ Supplier vetting based upon the Project requirement.
Vendor induction to nullify the single vendor dependency, risk mitigation.
Timely reporting to management about Daily, weekly, quarterly and monthly performance figures.
Resolve dispute for all orders on a biweekly basis to ensure availability services as per Project SLA.
Prepare specialized Spend Analysis, Costing, Pricing & Multi-Party Performance R

Manage Asset Management process, adding new assets and model numbers, when required.
Daily Reports from Service vendors to make sure database is updated appropriately.
Price Negotiation, per target pricing.
Monthly Billing Reconciliations for all Invoices paid against PO raised.
Working on new Business proposals (RFP/RFQ)